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Chapter 4 127
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 165.
Symptoms (Verified) Go To
Power On Issue Page 128
No Display Issue Page 129
LCD Failure Page 131
Internal Keyboard Failure Page 132
Touchpad Failure Page 133
Internal Speaker Failure Page 134
Internal Microphone Failure Page 135
USB Failure Page 137
Other Function Failure Page 137
Chapter 4
- Ferrari one Series 1
- Service Guide 1
- Revision History 3
- Copyright 4
- Disclaimer 4
- Conventions 5
- Table of Contents 10
- System Specifications 11
- System Block Diagram 13
- Your Notebook Tour 14
- Closed Front View 15
- Left View 16
- Right View 16
- Base View 17
- Rear View 18
- Indicators 18
- Touchpad Basics 19
- Using the Keyboard 20
- Windows Keys 21
- Hot Keys 22
- Special Keys 23
- System Utilities 33
- Information 34
- Security 36
- Setting a Password 37
- Removing a Password 37
- Changing a Password 38
- BIOS Flash Utility 41
- DOS Flash Utility 42
- WinFlash Utility 43
- Removing BIOS Passwords: 45
- Miscellaneous Utilities 46
- Using the LAN MAC Utility 47
- 38 Chapter 2 48
- Disassembly Requirements 49
- General Information 49
- Chapter 3 49
- Disassembly Process 50
- Removing the Battery Pack 52
- Removing the Dummy Card 53
- Removing the SIM Card 53
- 44 Chapter 3 54
- Removing the 3G Module 56
- Chapter 3 47 57
- 48 Chapter 3 58
- 6. Remove the 3G module 58
- 3G Disassembly 2*4 1 58
- Removing the DIMM Module 59
- 50 Chapter 3 60
- 5. Lift the memory card out 60
- Removing the WLAN Module 61
- Chapter 3 53 63
- 8. Remove the WLAN module 63
- Main Unit Disassembly Process 64
- Removing the Keyboard 66
- Chapter 3 57 67
- 4. Flip the keyboard over 67
- 5. Unlock the keyboard cable 67
- Removing the Upper Cover 68
- 60 Chapter 3 70
- Chapter 3 61 71
- Removing the Button Board 72
- 64 Chapter 3 74
- Chapter 3 65 75
- Removing the I/O Board 76
- 68 Chapter 3 78
- Removing the LCD Module 79
- Removing the Mainboard 81
- 72 Chapter 3 82
- Removing the Thermal Module 83
- 74 Chapter 3 84
- Removing the CPU 85
- Removing the RTC Battery 85
- 76 Chapter 3 86
- Removing the Speaker Modules 87
- 78 Chapter 3 88
- 80 Chapter 3 90
- LCD Bracket 90
- Disassembly 90
- 2*2.5 4 86.TPK07.001 90
- Step Screw Quantity Part No 90
- Removing the LCD Bezel 91
- 82 Chapter 3 92
- Removing the Camera Board 93
- Removing the LCD Panel 94
- Chapter 3 85 95
- Removing the LCD Brackets 96
- Removing the FPC Cable 97
- 88 Chapter 3 98
- 6. Disconnect the connector 98
- Removing the Antennas 99
- 90 Chapter 3 100
- 4. Remove the magnet 100
- LCD Reassembly Procedure 101
- 92 Chapter 3 102
- Replacing the FPC Cable 103
- 94 Chapter 3 104
- Replacing the LCD Brackets 105
- Replacing the LCD Panel 105
- Replacing the Camera Board 107
- Replacing the LCD Bezel 107
- 98 Chapter 3 108
- Chapter 3 99 109
- LCD Bezel Assembly 2*5 2 109
- Main Unit Reassembly Process 110
- Replacing the RTC battery 111
- Replacing the CPU 111
- Replacing the Thermal Module 112
- Replacing the Mainboard 114
- Replacing the LCD Module 115
- Replacing the I/O Board 116
- 108 Chapter 3 118
- Chapter 3 109 119
- Replacing the Button Board 120
- 112 Chapter 3 122
- Replacing the Upper Cover 123
- 114 Chapter 3 124
- Chapter 3 115 125
- Replacing the Keyboard 127
- Replacing the WLAN Module 127
- Replacing the DIMM Module 128
- Replacing the 3G Module 129
- Replacing the HDD Module 131
- Replacing the Lower Covers 132
- Chapter 3 123 133
- Replacing the SIM Card 134
- Replacing the Battery 134
- Replacing the Dummy Card 135
- 126 Chapter 3 136
- Troubleshooting 137
- Power On Issue 138
- No Display Issue 139
- Random Loss of BIOS Settings 140
- LCD Failure 141
- Built-In Keyboard Failure 142
- Touchpad Failure 143
- Internal Speaker Failure 144
- Internal Microphone Failure 145
- HDD Not Operating Correctly 146
- Other Failures 147
- Intermittent Problems 148
- Undetermined Problems 148
- POST Code Reference Tables 149
- Chapter 5 153
- Mainboard Bottom View 154
- BIOS Recovery 155
- 146 Chapter 5 156
- Chapter 6 157
- California Exploded Diagrams 158
- LCD Assembly 159
- 150 Chapter 6 160
- Item Acer PN Item Acer PN 160
- California FRU ListV 161
- 158 Chapter 6 168
- Appendix A 169
- Test Compatible Components 177
- Online Support Information 179
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