Acer PCI to Ultra SCSI RAID Controllers DAC960PG Bedienungsanleitung PDF herunterladen (Seite 84)

Returned Merchandise Procedures

If you suspect that there is a defect in the material or workmanship of this PRODUCT, you should contact the per-

son or company from which you purchased it. That person or company may be able to solve the problem and if not,

will be able to contact us for technical assistance or repair.

If it is determined that the PRODUCT must be returned to MYLEX for repair or replacement, contact MYLEX’s

Technical Support Department at 510-608-2400 before it is returned. Each returned item must have a separate

Return Merchandise Authorization (RMA) number, provided by MYLEX.

The following rules apply to all returned items:

1. The PRODUCT must be returned either in its original packaging or in other packaging which is appropriate for

the PRODUCT and the manner of shipment, and the RMA number must be displayed prominently on the outside of

each such package.

2. If a PRODUCT is determined to be ineligible for warranty service, the customer will be notified before any fur-

ther action is taken with the PRODUCT.

3. MYLEX will not be responsible for any loss or damage to property shipped with the RMA PRODUCT not origi-

nally sold by MYLEX (e.g., coprocessor chips, peripheral boards, memory modules, enclosures, power supplies, or

any other accessories or attached items).

4. Any item returned to MYLEX without a valid RMA number will be returned to the shipper.

Products shipped to MYLEX must be shipped or mailed at the shipper’s risk, freight prepaid, to the address below.

Mylex Corporation

34551 Ardenwood Blvd.

Fremont, California U.S.A.

94555-3607

Mylex will pay for return freight via such carrier as MYLEX shall deem appropriate.

Technical Support

Technical support, to assist you in resolving problems with MYLEX products, is available through MYLEX’s Tech-

nical Support Department. In the U.S.A., the Technical Support Department can be reached by telephone at (510)

608-2400, by FAX at (510) 745-7715, or by e-mail at suppor[email protected]. Current hours of operation, which are

subject to change, are from 6:00 a.m. to 6:00 p.m. Pacific Time, Mondays through Fridays, excluding U.S.A.

national holidays. Many problems can also be solved using the Mylex Web site (http://www.mylex.com), which

has a support area available 24 hours a day for interactive technical support.

Included with the shipment of most MYLEX products is a System Problem Report (SPR) form. When contacting

the Technical Support Department for assistance with an installation or compatibility problem, we recommend that

this form be completed and sent by facsimile or mail to MYLEX. Completion of this form will allow our Technical

Support Department to solve most technical problems expeditiously.

Mylex will make reasonable efforts to address compatibility problems which may arise with respect to third party

products, but shall not be responsible for the compatibility of its products with the products of any third party. Cus-

tomers are advised to verify each product’s compatibility with their installation before committing to any particular

procurement plan.

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Acer PCI to Ultra SCSI RAID Controllers DAC960PG Bedienungsanleitung Seite 84