Acer DockMate IV Technical Information

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TravelMate 730
Service Guide
PART NO.: 49.49C02.001
DOC. NO.: SG324-9911A PRINTED IN TAIWAN
Service guide files and updates are available
on the AIPG/CSD web; for more information,
please refer to http://csd.acer.com.tw
730sg-1.book Page I Wednesday, December 1, 1999 6:03 PM
Seitenansicht 0
1 2 3 4 5 6 ... 111 112

Inhaltsverzeichnis

Seite 1 - TravelMate 730

TravelMate 730Service Guide PART NO.: 49.49C02.001 DOC. NO.: SG324-9911A

Seite 2 - Disclaimer

4 Chapter 1Board LayoutTop View1 Volume Control 18 LED/Inverter Board Connector2 Microphone-in Port 19 External CD/DVD-ROM Module Connector3 Line-in P

Seite 3 - Conventions

94 Appendix A730sg-1.book Page 94 Wednesday, December 1, 1999 6:03 PM

Seite 4

Appendix B 95This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under

Seite 5 - Table of Contents

96 Appendix BWindows 95 Environment TestItem SpecificationsProcessor Intel Pentium III 450Intel Pentium III 500Memory 64MB SDRAM128MB SDRAMLCD 13.3 TF

Seite 6

Appendix B 97Windows 98 Environment Test Item SpecificationsProcessor Intel Pentium III 450Intel Pentium III 500Memory 32MB SDRAM64MB SDRAM128MB SDRAM

Seite 7 - System Specifications

98 Appendix BWindows 2000 Environment TestItem SpecificationsProcessor Intel Pentium III 450Intel Pentium III 500Memory 32MB SDRAM64MB SDRAM128MB SDRA

Seite 8

Appendix B 99Windows NT Environment TestItem SpecificationsProcessor Intel Pentium III 450Intel Pentium III 500Memory 64MB SDRAM128MB SDRAMLCD 13.3 TF

Seite 9 - System Block Diagram

100 Appendix B730sg-1.book Page 100 Wednesday, December 1, 1999 6:03 PM

Seite 10 - Board Layout

Appendix C 101This section describes online technical support services available to help you repair your Acer Systems.If you are a distributor, dealer

Seite 11 - Bottom View

102 Appendix C730sg-1.book Page 102 Wednesday, December 1, 1999 6:03 PM

Seite 12 - Left Panel

Index 103AAC Adapter 19ACPI 1.0a 12Ambit 13APM 1.2 12Audio 12, 15Audio Jack CoverRemoving 52BBattery 18Battery Pack 41battery packcharging indicator 1

Seite 13 - Rear Panel

Chapter 1 5Bottom View1 Keyboard Controller 7 Power Switch Connector2 DC-DC Board Connector 8 DIMM Socket 13 DC-DC Board Connector 9 DIMM Socket 24 Mo

Seite 14 - Bottom Panel

104 IndexDMA Channel Assignment 22DVD-ROM Interface 15EEnvironmental Requirements 20Error Symptom-to-Spare Part Index 61External CD-ROM Drive Check 58

Seite 15 - Right Panel

Index 105Bottom 8left 6Rear 7right 9Panel ID Utility 32Parallel Port 16parallel portsetting in BIOS Utility 28passwordchanging in Setup Utility 30PC C

Seite 16 - Indicators

106 Index730sg-1.book Page 106 Wednesday, December 1, 1999 6:03 PM

Seite 17 - Hot Keys

6 Chapter 1PanelPorts allow you to connect peripheral devices to your computer as you would with a desktop PC. Left Panel# Icon Port Connects to...1

Seite 18

Chapter 1 7Rear Panel# Icon Port Connects to...1 DC-in jack AC adapter and power outlet2 PS/2 port PS/2-compatible devices (e.g., PS/2 keyboard/mouse/

Seite 19

8 Chapter 1Bottom Panel# Icon Port Connects to...1 Mini docking connector DockMate V mini docking station730sg-1.book Page 8 Wednesday, December 1,

Seite 20

Chapter 1 9Right Panel # Icon Port Connects to...1 N/A Notebook Camera N/A2 N/A Battery CN283 N/A DVD/CD-ROM drive CN15132730sg-1.book Page 9 Wednes

Seite 21 - CD-ROM Interface

10 Chapter 1IndicatorsThe computer has six easy-to-read status icons on the right of the display screen.The Power and Standby status icons are visible

Seite 22

Chapter 1 11Hot KeysThe computer employs hot keys or key combinations to access most of the computer’s controls like screen contrast and brightness, v

Seite 23

12 Chapter 1Hardware Specifications and ConfigurationsSystem Board Major ChipsItem ControllerSystem core logic Intel 440BX / PIIX4MSuper I/O controll

Seite 24

Chapter 1 13 Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations.NOTE: The s

Seite 25 - AC Adapter

IICopyrightCopyright © 1999 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stor

Seite 26 - Mechanical Specification

14 Chapter 1 Modem connector location Rear sideFloppy Disk Drive InterfaceItem SpecificationVendor & model name Mitsumi D353GFloppy Disk Specifica

Seite 27 - I/O Address Map

Chapter 1 15 Access time (typ.) 200 msec. (typ.)Memory Buffer 128Interface Enhanced IDE compatibleApplicable disc format CD-DA, CD-ROM, CD-ROM XA (exc

Seite 28 - DMA Channel Assignment

16 Chapter 1 Video InterfaceItem SpecificationChip vendor ATIChip name Rage Mobility-M1Chip voltage Core/2.5VMemory/3.3VSupports ZV (Zoomed Video

Seite 29 - System Utilities

Chapter 1 17 Serial PortItem SpecificationSerial port controller NS PC97338VJGNumber of serial port 1Supports 16550 UART YesConnector type 9-pin

Seite 30 - System Information

18 Chapter 1 NOTE: DC-AC inverter is used to generate very high AC voltage, then support to LCD CCFT backlight user, and is also responsible for th

Seite 31 - Basic System Settings

Chapter 1 19Supply voltage for LCD display (V) 3.3 3.3 3.3 3.3Supply voltage for LCD backlight (Vrms)601 650 670 690AC AdapterItem SpecificationVendor

Seite 32 - Startup Configuration

20 Chapter 1 Power Management Power Saving Mode PhenomenonStandby ModeWaiting time specified by the System Standby value or the operating system elaps

Seite 33 - Onboard Device Configuration

Chapter 1 21I/O Ports 2 type II/I or one type III CardBus socket(s), 1 RJ-11 modem port, 1 RJ-45 LAN port, 1 DC-in jack(AC adapter), 1 FIR port, 1 par

Seite 34

22 Chapter 12F8-2FF COM2 or FIR (optional)378, 37A Parallel port 23BC-3BE Paraller port 13B0-3BB3C0-3DFVideo Controller 3F0h-3F7 Standard Floppy Disk

Seite 35 - Setting a Password

Chapter 2 23BIOS Setup UtilityThe BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Output System).Y

Seite 36 - Load Default Settings

IIIConventionsThe following conventions are used in this manual:Screen messages Denotes actual messages that appear on screen.NOTEGives bits and piece

Seite 37 - Flash Utility

24 Chapter 2If you would like to keep the changes you made, use the cursor left/right (→←) keys to select Yes; then press Enter. Choose No if you wa

Seite 38 - System Utility Diskette

Chapter 2 25The items in this sub-menu are important and vital information about your computer. If you experience computer problems and need to conta

Seite 39 - System Diagnostic Diskette

26 Chapter 2Startup ConfigurationThe Startup Configuration sub-menu contains parameter values that define how your computer behaves on system startup.

Seite 40

Chapter 2 27Setting the Boot Drive SequenceThe Boot Drive Sequence section lists boot priorities (1st, 2nd and 3rd) for bootable drives in your comput

Seite 41

28 Chapter 2System SecurityThe System Security sub-menu allows you to safeguard your computer and data with passwords and other security measures.NOTE

Seite 42 - 36 Chapter 2

Chapter 2 29Setting a PasswordFollow these steps: Use the cursor up/down keys to highlight a Password parameter (Setup, Power-on or Hard Disk) and pre

Seite 43 - Chapter 3

30 Chapter 2If you fail to enter the password correctly after three tries, the following message or symbol appears.Removing a PasswordShould you decid

Seite 44 - General Information

Chapter 2 31Flash UtilityThe BIOS flash memory update is required for the following conditions:New versions of system programsNew features or optionsU

Seite 45 - Chapter 3 39

32 Chapter 2System Utility DisketteThis utility diskette is for the Acer TravelMate 730 notebook machine. It provides the following functions:1.Panel

Seite 46 - Screw List

Chapter 2 33System Diagnostic DisketteIMPORTANT: 1The diagnostics program here that we used is called PQA (Product Quality Assurance) and is provided

Seite 47 - Removing the Battery Pack

IVPrefaceBefore using this information and the product it supports, please read the following general information.1.This Service Guide provides you wi

Seite 48

34 Chapter 2Running PQA Diagnostics ProgramPress →← to move around the main menu. Press Enter to enable the selected option. The main options are Diag

Seite 49

Chapter 2 35Specify the desired number of tests and press Enter.After you specify the number of tests to perform, the screen shows a list of test item

Seite 50 - 44 Chapter 3

36 Chapter 2730sg-1.book Page 36 Wednesday, December 1, 1999 6:03 PM

Seite 51 - Chapter 3 45

Chapter 3 37This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting.To disassemb

Seite 52

38 Chapter 3General InformationBefore You BeginBefore proceeding with the disassembly procedure, make sure that you do the following:1.Turn off the po

Seite 53 - Disassembling the Main Unit

Chapter 3 39Disassembly Procedure FlowchartThe flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence

Seite 54 - Removing the TouchPad Module

40 Chapter 3Screw ListItem DescriptionA Screw M2 X L4 (Black)B Screw M2.5 X L6 (Black)C Screw M2.5 X L10 ((Black)D Screw M2.5 X L3.5 (Black)E Screw M2

Seite 55 - Removing the CPU

Chapter 3 41Removing the Battery Pack1.Push the battery release button inward.2.Slide the battery pack out from the main unit. 730sg-1.book Page 41

Seite 56 - Removing the RTC

42 Chapter 3Removing the External DIMM Module1.Remove the screw of the DIMM cover, then remove the DIMM cover from the lower case.2.Use two flat-blad

Seite 57 - Removing the Fan

Chapter 3 43Removing the External Modem Combo Card1.Remove the screw holding the modem cover.2.Use two flat-bladed screw drivers to push out the latch

Seite 58 - Removing the PCMCIA Socket

VTable of ContentsChapter 1 System Specifications 1Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Seite 59 - Disassembling the LCD Module

44 Chapter 3Removing the CD-ROM/DVD-ROM Module1.Push the CD-ROM module release button inward.2.Slide the CD-ROM module out from the main unit.730sg-1.

Seite 60 - Removing the LCD Bracket

Chapter 3 45Removing the Hard Disk Drive Module1.Remove the screw of the hard disk cover, then remove the HDD cover.2.Pull the plastic tag to remove t

Seite 61 - Removing the Microphone

46 Chapter 3Removing the Floppy Disk Drive Module1.Remove the screw as shown here.2.Disconnect the FDD FPC cable.3.Slide out the FDD module from the u

Seite 62 - 56 Chapter 3

Chapter 3 47Disassembling the Main UnitRemoving the Keyboard1.First, release the left and right hinge caps.2.Slide the middle cover to the right, then

Seite 63 - Troubleshooting

48 Chapter 3Removing the LCD Module1.Remove the two screws as shown.2.Disconnect the LED/inverter board FPC cable and the LCD FPC cable from the mainb

Seite 64 - System Check Procedures

Chapter 3 493. Disconnect the touchpad cable4. Remove the touchpad board.Removing the CPU1. Release the four screws on the heatsink plate. 2. Remove

Seite 65 - Power System Check

50 Chapter 3Removing the RTC1.Use a plastic flat bladed screw driver to remove the RTC battery from its socketNOTE: To replace the RTC battery, press

Seite 66 - Touchpad Check

Chapter 3 514. Disconnect the LCD cover switch connector from the mainboard.5. Separate the upper case from the lower case.Removing the Fan1. Remove t

Seite 67

52 Chapter 3Removing the System Board1.Remove the four screws on the mainboard as shown below.2.Remove the mainboard from the lower case with caution.

Seite 68 - Index of Error Messages

Chapter 3 53Disassembling the LCD ModuleRemoving the LCD Bezel1.Remove the five mylars from the LCD module. NOTE: 13.3” and 14.1” LCD have 5 mylars;

Seite 69 - Error Message List

VITable of ContentsRemoving the Audio Jack Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Removing the PCMCIA Socket . . . .

Seite 70 - Power-Related Symptoms

54 Chapter 33. Remove the speaker to LED cable.4. Remove the speaker assembly module.Removing the Inverter Board1. Remove the LCD power cable and inve

Seite 71 - Speaker-Related Symptoms

Chapter 3 553. Release the two screws on the left side of the LCD panel.4. Do the same for removing the two screws on the right side of the LCD panel.

Seite 72

56 Chapter 3Removing the Left and Right Hinges1.Release the two screws as shown below.2.Remove the left and right hinges.730sg-1.book Page 56 Wednes

Seite 73 - Intermittent Problems

Chapter 4 57Use the following procedure as a guide for computer problems.NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer

Seite 74 - Undetermined Problems

58 Chapter 4System Check ProceduresExternal Diskette Drive CheckDo the following to isolate the problem to a controller, driver, or diskette. A write-

Seite 75 - Chapter 4 69

Chapter 4 59The following auxiliary input devices are supported by this computer:Numeric keypadExternal keyboardIf any of these devices do not work, r

Seite 76 - 70 Chapter 4

60 Chapter 4Check the Battery Pack To check the battery pack, do the following:From Software:1.Check out the Power Management in control Panel2.In Pow

Seite 77 - Chapter 5

Chapter 4 61Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely ca

Seite 78 - SW4 Settings

62 Chapter 4Index of Error MessagesError Message ListError Messages FRU/Action in SequenceFailure Fixed Disk Reconnect hard disk drive connector.“Load

Seite 79

Chapter 4 63Device Address Conflict Run “Load Default Settings” in BIOS Setup Utility.RTC batterySystem boardAllocation Error for device Run “Load Def

Seite 80 - 74 Chapter 5

Chapter 1 1FeaturesThis computer was designed with the user in mind. Here are just a few of its many features:PerformanceIntel® Pentium® III Coppermi

Seite 81 - Chapter 6

64 Chapter 4Index of Symptom-to-FRU Error MessageLCD-Related SymptomsSymptom / Error Action in SequenceLCD backlight doesn't workLCD is too darkL

Seite 82 - 76 Chapter 6

Chapter 4 65PCMCIA-Related SymptomsSymptom / Error Action in SequenceSystem cannot detect the PC Card (PCMCIA) PCMCIA slot assemblySystem boardPCMCIA

Seite 83 - Chapter 6 77

66 Chapter 4NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 68.System hangs i

Seite 84 - 78 Chapter 6

Chapter 4 67Intermittent ProblemsIntermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defec

Seite 85 - Chapter 6 79

68 Chapter 4Undetermined ProblemsThe diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whet

Seite 86 - 80 Chapter 6

Chapter 4 69Index of AFlash BIOS Error MessageError Message Action in SequenceHardware Error See “System Diagnostic Diskette” on page 33VPD Checksum

Seite 87 - Chapter 6 81

70 Chapter 4Index of PQA Diagnostic Error Code, MessageError Code Message Action in Sequence16XXX Backup battery error Backup battery01XXX CPU or main

Seite 88 - 82 Chapter 6

Chapter 5 71Top ViewPCB 99202-SBCN1 Serial Port CN16 Cardbus SocketCN2 Parallel Port CN17 Touchpad ConnectorCN3 VGA Port CN18 Internal Keyboard Connec

Seite 89 - Chapter 6 83

72 Chapter 5SW4 SettingsSW4 SettingSwitch 1, Switch 2 OFF, OFF: US International keyboardON, OFF: Japanese keyboardOFF, ON: German keyboardSwitch 3

Seite 90 - 84 Chapter 6

Chapter 5 73Bottom ViewCN15 External CD/DVD-ROM Module ConnectorCN26 Power Switch ConnectorCN21 Modem Connector CN28 Battery ConnectorCN22 Docking Sta

Seite 91 - Chapter 6 85

2 Chapter 1DisplayThe large graphics display offers excellent viewing, display quality and desktop performance graphics. The computer supports a Thin

Seite 92 - 86 Chapter 6

74 Chapter 5730sg-1.book Page 74 Wednesday, December 1, 1999 6:03 PM

Seite 93 - Chapter 6 87

Chapter 6 75This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 730. Refer to this chapter wheneve

Seite 95 - Chapter 6 89

Chapter 6 77Picture No. Partname Description Part No.ProcessorNS CPU 450 MHz INTEL IC CPU COPPERM-450 1.3V UPGA201.COPRM.450NS CPU 500 MHz INTEL IC CP

Seite 96 - 90 Chapter 6

78 Chapter 6NS PCI MODEM/LAN COMBO BOARDMDM/LAN 56K AMBIT/T60.082.C.00 54.09051.001LCDNS LCD ASSEMBLY MODULE(14.1") IBMASSY LCD 14.1” 730/IBM6M.

Seite 97 - Chapter 6 91

Chapter 6 79NS SPEAKER TO LED CABLEW.A 4/4P 50MM SPK&LED 730 50.49C07.011X11 MIC CABLE W.A 2P/MIC 40MM 730 50.49C06.001NS HINGE PACK ASSY H

Seite 98 - 92 Chapter 6

80 Chapter 6X16 SPEAKER ASSEMBLY MODULEASSY SPEAKER COVER 730 60.49C10.001NS LCD ASSEMBLY MODULE(13.3") ADTASSY LCD MODULE 13.3" 730

Seite 99 - Appendix A

Chapter 6 81NS MIC CABLE MICROPHONE WM-60A W/CAB 23.42007.071NS HINGE PACK ASSY HINGE PACK 730 6K.49C01.001NS LCD BRACKET L BRKT LCD L 13.3"L

Seite 100 - 94 Appendix A

82 Chapter 6NS LCD ASSEMBLY MODULE(14.1") ASSY LCD MODULE 14.1" 730/CPT6M.49C01.031NS LCD 14.1" TFT CPT LCD 14.1 LVDS CPT/CLAA141*B01

Seite 101 - Test Compatible Components

Chapter 6 83X11 MIC CABLE W.A 2P/MIC 40MM 730 50.49C06.001NS HINGE PACK ASSY HINGE PACK 730 6K.49C01.011X6 LCD BRACKET R BRKT -R (CPT) SUS 730

Seite 102 - Windows 95 Environment Test

Chapter 1 3System Block DiagramSDRAM SDRAM CLK BUFCLK BUFDIMMDIMM * 2CPUCPUCOPPERMINE / A2NORTH BRIDGE440BX/ C1GEYSERVILLEVGAVGAATI Mobility-M1/M8M/ 4

Seite 103 - Windows 98 Environment Test

84 Chapter 6NS LCD ASSEMBLY MODULE(15") HITACHIASSY LCD MODULE 15" 730 FP 6M.49C01.061NS LCD 15" TFT HITACHI LCD 15TFT HITACH/TX3

Seite 104 - Windows 2000 Environment Test

Chapter 6 85X11 MIC CABLE W.A 2P/MIC 40MM 730 50.49C06.001NS HINGE PACK ASSY HINGE PACK 730 6K.49C01.021NS LCD PANEL LCD PNL ASSY 15" 730 FP

Seite 105 - Windows NT Environment Test

86 Chapter 6FDD14 FDD 1.44M MITSUMI FDD 1.44M MITSUMI/D353G 56.01051.391CD-ROMNS CDROM ASSEMBLY MODULE 24XASSY CD ROM MODULE 730 6M.49C02.00

Seite 106 - 100 Appendix B

Chapter 6 874A CDROM FPC CABLE C.A FPC CD-ROM 730 50.49C03.001NS CHASSIS AND PLATE CDROMASSY DVD-ROM 730 60.49C03.001NS DVD-ROM 6X

Seite 107 - Online Support Information

88 Chapter 66 MIDDLE COVER CVR MIDDLE KU2-1518 730 42.49C05.0017 MIDDLE HINGE CAP CVR CAP MIDDLE PC 730 42.49C10.0013 CPU HEATSINK HE

Seite 108 - 102 Appendix C

Chapter 6 89TouchpadNS TOUCHPAD FRAME FRAME TOUCHPAD NYLON66 730 42.49C03.001NS TOUCHPAD LOWER BUTTONBUTTON TOUCHPAD ABS 730 42.49C04.001NS

Seite 109

90 Chapter 6KeyboardNS KEYBOARD/US DARFONNKS-84X01 US 90.49C07.001NS KEYBOARD/SWISS/FRE/GER DARFON91.63X07.000NS KEYBOARD/THAI DARFON91.63X07.003NS KE

Seite 110

Chapter 6 91NS NETWORK CABLE W.A 2/2P MODEM 185MM NAGANO-1 50.46C11.001NS FDD FPC CABLE C.A FPC FDD 730 50.49C05.011PowerNS ADAPTER

Seite 111

92 Chapter 6NS MIC RUBBER TM730 RUBBER MICROPHONE 730 47.49C10.001NS LCD LATCH TM730 LATCH LCD NYLON66 730 42.49C07.001NS LCD LATCH SP

Seite 112 - 106 Index

Appendix A 93This appendix provides the BASIC model number and the configuration to TravelMate 730 decided for Acer’s “global” product offering. Conta

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