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TravelMate 5720/5320 Series
Extensa 5620/5220 Series
Service Guide
PRINTED IN TAIWAN
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
SG_Columbia.book Page I Thursday, April 19, 2007 10:49 AM
Seitenansicht 0
1 2 3 4 5 6 ... 181 182

Inhaltsverzeichnis

Seite 1 - Service Guide

TravelMate 5720/5320 SeriesExtensa 5620/5220 SeriesService Guide

Seite 2 - Revision History

XTable of ContentsSG_Columbia.book Page X Thursday, April 19, 2007 10:49 AM

Seite 3 - Disclaimer

90 Chapter 3Removing the Speaker Modules1. See “Removing the Battery Pack” on page 60.2. See “Removing the SD dummy card” on page 60.3. See “Removing

Seite 4 - Conventions

Chapter 3 9121. Remove the four screws (C) holding the left and right speakers. 22. Remove the left and right speakers from the upper case. Removin

Seite 5

92 Chapter 319. Remove the one screw (C) securing the USB board to the lower case. 20. Partially lift the USB Board from the lower case. 21. Detach t

Seite 6

Chapter 3 93 LCD Module Disassembly ProcessLCD Module Disassembly FlowchartMain Screw ListItem Screw Part No.A M2.5 x L6 86.00E33.736E M2.5 x L5 86.00

Seite 7

94 Chapter 3Removing the LCD Bezel1. See “Removing the Battery Pack” on page 60.2. See “Removing the Lower Cover” on page 62.3. See “Removing the DIMM

Seite 8

Chapter 3 95Removing the LCD module with the Brackets1. See “Removing the Battery Pack” on page 60.2. See “Removing the Lower Cover” on page 62.3. See

Seite 9

96 Chapter 3Removing the Inverter Board and FPC Cable1. See “Removing the Battery Pack” on page 60.2. See “Removing the Lower Cover” on page 62.3. See

Seite 10 - Table of Contents

Chapter 3 97Removing the LCD Brackets1. See “Removing the Battery Pack” on page 60.2. See “Removing the Lower Cover” on page 62.3. See “Removing the D

Seite 11 - System Specifications

98 Chapter 310. Remove the two screws (E) securing the left and right hinge to the back cover. 11. Remove the left and right hinge from the back cove

Seite 12 - I/O Ports

Chapter 3 9912. Remove the tapes together with the antenna cables from the back cover. Removing the Internal Microphone and Web Camera1. See “Removing

Seite 13 - Environment

Chapter 1 1FeaturesBelow is a brief summary of the computer’s many feature:Platform and memoryK Intel® Core™2 Duo Mobile Processor T7300/T7500/T7700 (

Seite 14 - System Block Diagram

100 Chapter 314. Remove the internal microphone from the back cover. 15. Remove the Web camera from the back cover. SG_Columbia.book Page 100 Thursd

Seite 15 - Your Acer Notebook tour

Chapter 4 101Use the following procedure as a guide for computer problems.NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer

Seite 16 - Closed Front View

102 Chapter 4System Check ProceduresExternal Diskette Drive CheckDo the following to isolate the problem to a controller, driver, or diskette. A write

Seite 17 - Right View

Chapter 4 103K External keyboardIf any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory checkMemor

Seite 18 - Bottom Panel

104 Chapter 4Check the Power AdapterUnplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter c

Seite 19 - Indicators

Chapter 4 105Check the Battery Pack To check the battery pack, do the following:From Software:1. Check out the Power Management in control Panel2. In

Seite 20 - Easy-Launch Buttons

106 Chapter 4Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely c

Seite 21 - Touchpad Basics

Chapter 4 107Index of Error MessagesError Code ListError Codes Error Messages006 Equipment Configuration ErrorCauses:1. CPU BIOS Update Code Mismatch2

Seite 22

108 Chapter 4System timer error RTC batteryRun BIOS Setup Utility to reconfigure system time, then reboot system.System boardReal time clock error RTC

Seite 23 - Using the Keyboard

Chapter 4 109Error Message ListNo beep Error Messages FRU/Action in SequenceNo beep, power-on indicator turns off and LCD is blank.Power source (batte

Seite 24 - Windows Keys

2 Chapter 1K S-video/TV-out (NTSC/PAL) supportK DVI-D (true digital video interface) support (for selected models)Storage subsystemK 80/120/160 GB or

Seite 25 - Hot Keys

110 Chapter 4Phoenix BIOS Beep CodesCode Beeps POST Routine Description02h Verify Real Mode03h Disable Non-Maskable Interrupt (NMI)04h Get CPU type06h

Seite 26 - Special Key

Chapter 4 1113Ch Advanced configuration of chipset registers3Dh Load alternate registers with CMOS values42h Initialize interrupt vectors45h POST devi

Seite 27 - Acer Empowering Technology

112 Chapter 482h Detect and install external RS232 ports83h Configure non-MCD IDE controllers84h Detect and install external parallel ports85h Initial

Seite 28 - 18 Chapter 1

Chapter 4 113B9h Prepare BootBAh Initialize DMI parametersBBh Initialize PnP Option ROMsBCh Clear parity checkersBDh Display MultiBoot menuBEh Clear s

Seite 29 - Acer ePower Management

114 Chapter 4F5h Boot to Mini DOSF6h Clear Huge SegmentF7h Boot to Full DOSCode BeepsSG_Columbia.book Page 114 Thursday, April 19, 2007 10:49 AM

Seite 30 - Battery status

Chapter 4 115Index of Symptom-to-FRU Error MessageLCD-Related SymptomsSymptom / Error Action in SequenceLCD backlight doesn't workLCD is too dark

Seite 31

116 Chapter 4The system doesn’t power-off. Power source (battery pack and power adapter). See “Power System Check” on page 103. Hold and press the pow

Seite 32 - Acer eLock Management

Chapter 4 117The system doesn't resume from hibernation mode.See “Save to Disk (S4)” on page 38.Hard disk connection boardHard disk driveSystem b

Seite 33 - Acer eRecovery Management

118 Chapter 4NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 120.Touchpad doe

Seite 34 - Acer eSettings Management

Chapter 4 119Intermittent ProblemsIntermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defe

Seite 35 - Windows Mobility Center

Chapter 1 3K PC Card slot (one Type II)K 5-in-1 card reader (MS/MS PRO/MMC/SD/xD)K Four USB 2.0 portsK DVI-D port (for selected models)K IEEE 1394 por

Seite 36 - Using the System Utilities

120 Chapter 4Undetermined ProblemsThe diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whe

Seite 37

Chapter 5 121Top ViewNo. Description No. Description1 Power Cable Connector 5 Fingerprint/Touchpad Connector2 LCD Cable Connector 6 Bluetooth Connect

Seite 38 - Norton Internet Security

122 Chapter 5Bottom ViewNo. Description No. Description1CPU 7USB Connector2 SATA Connector 8 Card Reader 3 PC Card Reader 9 Line-out jack4 LAN Connect

Seite 39 - Item Specification

Chapter 5 123Standard Operation Procedures of Password Bypassing and BIOS RecoveryFor RD and CSD to debug easily, the system provide one hardware DIP

Seite 40

124 Chapter 5special BIOS block, called BootBlock. RD/CSD can use this special BIOS code to recover the BIOS to a successful one if previous BIOS flas

Seite 41 - Slot 1 Slot 2 Total Memory

Chapter 6 125This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 5720/5320 and Extensa 5620/5220. R

Seite 42

126 Chapter 6TravelMate 5720/5320 and Extensa 5620/5220 Exploded DiagramNOTE: The FRU List is not for TravelMate 5720/5320 and Extensa 5620/5220. The

Seite 43

Chapter 6 127BATTERY PACK LI 6CELL 2.0MAH SANYOBT.00603.014BATTERY PACK LI+ 6CELL 2.0MAH SONYBT.00604.006BATTERY PACK LI 6CELL 2.0MAH PANASONICBT.0060

Seite 44

128 Chapter 6LED CABLE 50.TCZV1.001TOUCHPAD CABLE 50.TCZV1.002BLUETOOTH CABLE 50.TCZV1.003POWER CORD 2.5A 125V USA 27.01518.781POWER CORD 10A 250V 3PI

Seite 45 - Item Controller

Chapter 6 129MIDDLE COVER W/MICROPHONE (ASPIRE)60.ADKV1.003FRONT COVER 42.TCZV1.003DIMM COVER 42.TCZV1.002HDD COVER 42.TCZV1.001TOUCHPAD BRACKET 33.TC

Seite 46

4 Chapter 1System Block DiagramFinger printUSB22MINI USBBlueTooth13CAMERAUSB4 Port2225/2632FIRVGA BoradTV Out1414CRTLCD1534DVI44PCI BUS2726SupportType

Seite 47 - ACPI mode Power Management

130 Chapter 6DVD-RW MODULE 8X 6M.TB2V1.002OPTICAL FIX HOLDER BRACKET 33.TB2V1.002OPTICAL RAIL HOLDER 33.TB2V1.003OPTICAL BEZEL GBASE FOR DUAL 42.TB2V1

Seite 48

Chapter 6 131HDD 40GB SEAGATE ST9402112A KH.04001.014HDD 40GB TOSHIBA MK4025GAS KH.04004.005HDD 40GB HGST HTS421240H9AT00KH.04007.013HDD 40GB WD WD400

Seite 49 - System Utilities

132 Chapter 6KEYBOARD 89KEY DARFON NSK-H3M06 PORTUGAKB.A2707.012KEYBOARD 88KEY DARFON NSK-H3M0A ARABIAKB.A2707.013KEYBOARD 89KEY DARFON NSK-H3M0C CZEC

Seite 50 - Navigating the BIOS Utility

Chapter 6 133KEYBOARD 89KEY DARFON NSK-AEK0D DANISHKB.T5007.019KEYBOARD 89KEY DARFON NSK-AEK0E ITALYKB.T5007.009KEYBOARD 89KEY DARFON NSK-AEK0F FRENCH

Seite 51 - Information

134 Chapter 6WIRELESS ANTENNA LEFT/RIGHT 25.TCZV1.001LCD/INVERTER CABLE 14.1" WXGA 50.TCZV1.004LCD BRACKET RIGHTNote: Right bracket is the upper

Seite 52

Chapter 6 135LCD BRACKET RIGHT 33.TB1V1.003LCD BRACKET LEFT 33.TB1V1.004LCD PANEL 14.1" W/HINGE 60.TB2V1.004LCD BEZEL 14.1" W/LOGO 60.TB2V1.

Seite 53

136 Chapter 6LCD SCREW RUBBER LCD RUBBER CUSHION47.A46V1.002LCD SCREW RUBBER 47.TB1V1.001NAME PLATE 40.ADKV1.001NAME PLlATE (TM) 40.TCZV1.001ScrewsSCW

Seite 54 - Advanced

Chapter 6 137SG_Columbia.book Page 137 Thursday, April 19, 2007 10:49 AM

Seite 55 - Security

Appendix A 138TravelMate 5720/5320 SeriesModel RO CountryAcer Part noDescriptionCPU LCDDIMM 1DIMM2HDD 1 (GB)ODDWireless LANBluetoothVOIP PhoneAS5051AN

Seite 56 - Setting a Password

139 Appendix AAS5051AWXMiPA USA/Canada - Canadian FrenchLX.AV30J.001AS5051AWXMi MCECF UMAC 2*512/120/6L/5R/CB_bg_0.3C_ANATMK36N14.1WXGAGSO512MBII5SO51

Seite 57 - Changing a Password

Chapter 1 5Your Acer Notebook tourAfter knowing your computer features, let us show you around your new TravelMate computer.Front ViewIcon Item Descri

Seite 58 - Setup Warning

Appendix A 140AS5051AWXMiAAP Thailand LX.AV305.004AS5051AWXMi XPHTH2 UMAC 1*512/120/6L/5R/CB_bg_0.3C_ANATMK36N14.1WXGAGSO512MBII5N N120GB5.4KNSM8XABT_

Seite 59

141 Appendix AAS5051AWXMiTWN GCTWN LX.AV305.012AS5051AWXMi XPHTC1 UMAC 1*512/120/BT/6L/5R/CB_bg_0.3C_ANATMK36N14.1WXGAGSO512MBII5N N120GB5.4KNSM8XABT_

Seite 60

Appendix A 142AS5051AWXMiAAP Thailand LX.AV30J.017AS5051AWXMi MCETH1 UMAC 1*1G/120/6L/5R/CB_bg_0.3C_ANATMK36N14.1WXGAGSO1GBII6N N120GB5.4KNSM8XABT_ATH

Seite 61 - BIOS Flash Utility

143 Appendix AAS5052WXMiAAP Thailand LX.AV30J.009AS5052WXMi MCETH1 UMAC 1*1G/120/6L/5R/CB_bg_0.3C_ANATTL50N14.1WXGAGSO1GBII6N N120GB5.4KNSM8XABT_ATH54

Seite 62 - Remove HDD/BIOS Utility

Appendix A 144AS5051ANWXMiAAP Philippines LX.AV30C.011AS5051ANWXMi LINPUSPH1 UMAC 1*512/60/6L/5R/CB_bg_0.3C_ANATMK36N14.1WXGAGSO512MBII5N N60GB5.4KNSM

Seite 63 - Remove BIOS Password:

145 Appendix AAS5051AWXMiEMEA Eastern EuropeLX.AV30J.030AS5051AWXMi MCECS5 UMAC 2*512/100/6L/5R_bg_0.3C_ANATMK36N14.1WXGASO512MBII6SO512MBII6N100GB5.4

Seite 64 - 54 Chapter 2

Appendix A 146AS5051AWXMiEMEA Slovenia/CroatiaLX.AV30J.037AS5051AWXMi MCESI1 UMAC 2*512/100/6L/5R_bg_0.3C_ANATMK36N14.1WXGASO512MBII6SO512MBII6N100GB5

Seite 65 - Chapter 2 55

147 Appendix AAS5051AWXMiEMEA France LX.AV30J.026AS5051AWXMi MCEWFR11W UMAC 2*512/100/6L/5R_bg_0.3C_ANATMK36N14.1WXGASO512MBII6SO512MBII6N100GB5.4KNSM

Seite 66 - 56 Chapter 2

Appendix A 148AS5051AWXMiEMEA Holland LX.AV305.020AS5051AWXMi XPHNL1 UMAC 2*512/100/6L/5R_bg_0.3C_ANATMK36N14.1WXGASO512MBII6SO512MBII6N100GB5.4KNSM8X

Seite 67 - Chapter 3

149 Appendix AAS5051AWXMiEMEA South AfricaLX.AV305.017AS5051AWXMi XPHSA1 UMAC 2*512/100/6L/5R_bg_0.3C_ANATMK36N14.1WXGASO512MBII6SO512MBII6N100GB5.4KN

Seite 68 - General Information

6 Chapter 1Closed Front View8 Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the computer's functions and com

Seite 69 - EXTERNAL MODULE DISASSEMBLY

Appendix A 150AS5052WXMiPA USA/Canada - Canadian FrenchLX.AV30J.021AS5052WXMi MCEUS UMAC 2*512/120/6L/5R/CB_bg_0.3C_ANATTL50N14.1WXGAGSO512MBII5SO512M

Seite 70 - Removing the SD dummy card

151 Appendix AAS5051AWXMiEMEA Russia LX.AV30J.052AS5051AWXMi MCERU9 UMAC 1*512/100/BT/6L/5R/CB_bg_VP_0.3C_ANATMK36N14.1WXGAGSO512MBII6N N100GB5.4KNSM8

Seite 71 - Chapter 3 61

Appendix A 152AS5051ANWXMiEMEA Middle EastLX.AV30C.020AS5051ANWXMi LINPUSAR7 UMAC 1*512/60/BT/6L/5R_bg_0.3C_ANATMK36N14.1WXGASO512MBII5N N60GB5.4KNSM8

Seite 72 - Removing the Lower Cover

153 Appendix AAS5051AWXMiEMEA Switzerland LX.AV30J.060AS5051AWXMi MCESW8 UMAC 2*512/120/6L/5R/CB_bg_0.3C_ANATMK36N14.1WXGAGSO512MBII5SO512MBII5N120GB5

Seite 73 - Removing the DIMM

Appendix A 154AS5051AWXMiEMEA Holland LX.AV30J.069AS5051AWXMi MCENL6 UMAC 2*512/120/6L/5R_bg_0.3C_ANATMK36N14.1WXGASO512MBII5SO512MBII5N120GB5.4KNSM8X

Seite 74

155 Appendix AAS5051AWXMiEMEA Eastern EuropeLX.AV30J.068AS5051AWXMi MCEPL7 UMAC 2*512/120/6L/5R_bg_0.3C_ANATMK36N14.1WXGASO512MBII5SO512MBII5N120GB5.4

Seite 75

Appendix A 156AS5051AWXMiEMEA Germany LX.AV305.057AS5051AWXMi XPHDE7 UMAC 2*512/120/6L/5R_bg_0.3C_ANATMK36N14.1WXGASO512MBII5SO512MBII5N120GB5.4KNSM8X

Seite 76

157 Appendix AAS5051AWXMiEMEA Greece LX.AV305.054AS5051AWXMi XPHEL1 UMAC 2*512/120/6L/5R_bg_0.3C_ANATMK36N14.1WXGASO512MBII5SO512MBII5N120GB5.4KNSM8XA

Seite 77 - Chapter 3 67

Appendix A 158AS5051AWXMiEMEA Russia LX.AV305.049AS5051AWXMi XPHRU2 UMAC 2*512/120/6L/5R_bg_0.3C_ANATMK36N14.1WXGASO512MBII5SO512MBII5N120GB5.4KNSM8XA

Seite 78 - 68 Chapter 3

159 Appendix AAS5052NWXMiAAP India LX.AV30C.026AS5052NWXMi LINPUSIL1 UMAC 1*512/80/BT/6L/5R/CB_bg_0.3C_ANATTL50N14.1WXGAGSO512MBII5N N80GB5.4KNSM8XABT

Seite 79 - Main Unit Disassembly Process

Chapter 1 7Left ViewRight View# Icon Item Description1 Kensington lock slot Connects to a Kensington-compatible computer security lock.2 Ethernet (RJ-

Seite 80 - Removing the Modem Board

Appendix A 160Extensa 5620/5220 SeriesModel ROCountryAcer Part noDescriptionCPU LCDDIMM1DIMM 2HDD 1 (GB)ODDWireless LANBluetoothAS3053WXCiTWN GCTWNS2.

Seite 81

161 Appendix AAS3053NWXMiAAP VietnamLX.AV20C.007AS3053NWXMi LINPUSVN1 UMAC 1*512/60/6L/5R/CB_bg_0.3C_ANSMP643425WN14.1WXGAGSO512MBII5N N60GB5.4KNSM8XA

Seite 82 - 72 Chapter 3

Appendix A 162AS3053WXMiAAP IndonesiaLX.AV205.005AS3053WXMi XPHIN1 UMAC 1*512/60/6L/5R/CB_bg_0.3C_ANSMP643425WN14.1WXGAGSO512MBII5N N60GB5.4KNSM8XABT_

Seite 83 - Removing the CPU

163 Appendix AAS3053WXCiEMEA Middle EastLX.AV205.014AS3053WXCi XPHAR8 UMAC 1*512/60/6L/5R_bg_0.3C_ANSMP643425WN14.1WXGASO512MBII5N N60GB5.4KNCB24XABT_

Seite 84

Appendix A 164AS3053WXMiPA ACLA-PortugueseLX.AV205.015AS3053WXMi XPHXC1 UMAC 1*512/60/6L/5R/CB_bg_0.3C_ANSMP643425WN14.1WXGAGSO512MBII5N N60GB5.4KNSM8

Seite 85 - Chapter 3 75

Appendix B 165This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under

Seite 86 - Removing the Keyboard

166 Appendix BMicrosoft® Windows® Vista Environment TestItem SpecificationCRT Port TestCRT Monitor Acer 211c 21”, ViewSonic G220F, ViewSonic PF790 19”

Seite 87 - Chapter 3 77

Appendix B 167PCMCIA TestLAN/Modem Card TDK CardBus Ethernet 10/100 32-Bit CBE-10/100BTXStorage Card Hitachi Microdrive 4G1394 Card Buffalo 1394 Inter

Seite 88 - Removing the LCD Module

168 Appendix BSG_Columbia.book Page 168 Thursday, April 19, 2007 10:49 AM

Seite 89 - Chapter 3 79

Appendix C 169This section describes online technical support services available to help you repair your Acer Systems.If you are a distributor, dealer

Seite 90

8 Chapter 1Rear PanelBottom Panel3 Optical drive eject buttonEjects the optical disk from the drive.4 Emergency eject holeEjects the optical drive tra

Seite 91

170 Appendix CSG_Columbia.book Page 170 Thursday, April 19, 2007 10:49 AM

Seite 92 - 82 Chapter 3

Index 1AAFLASH Utility 51Antennas 98Audio 34BBattery Pack 60BIOS 29package 29password control 29ROM size 29ROM type 29vendor 29Version 29BIOS Supports

Seite 93 - Chapter 3 83

2 IndexLCD Brackets 97LCD Module DisassemblyFlowchart 93LCD with the Brackets 95lower cover 62MMain Unit DisassemblyFlowchart 69Mainboard 88media acce

Seite 94 - Removing the Launch Board

Chapter 1 9IndicatorsThe computer has several easy-to-read status indicators:The front panel indicators are visible even when the computer cover is cl

Seite 95

IIRevision HistoryPlease refer to the table below for the updates made on TravelMate 5720/5320 and Extensa 5620/5220 Series service guide.Date Chapter

Seite 96 - 86 Chapter 3

10 Chapter 1Easy-Launch ButtonsThere are several conveniently located easy-launch buttons. They are: mail Web browser, Empowering Key “ “and one user-

Seite 97

Chapter 1 11Touchpad BasicsThe following teaches you how to use the touchpad:K Move your finger across the touchpad (2) to move the cursor. K Press th

Seite 98 - Removing the main board

12 Chapter 1NOTE: When using the touchpad, keep it - and your fingers - dry and clean. The touchpad is sensitive to finger movement; hence, the lighte

Seite 99 - Chapter 3 89

Chapter 1 13Using the KeyboardThe keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special ke

Seite 100 - Removing the Speaker Modules

14 Chapter 1Windows KeysThe keyboard has two keys that perform Windows-specific functions.Key Description KeyWindows keyPressed alone, this key has th

Seite 101 - Removing the USB Board

Chapter 1 15Hot KeysThe computer employs hotkeys or key combinations to access most of the computer’s controls like sreen brightness, volume output an

Seite 102 - 92 Chapter 3

16 Chapter 1Special KeyYou can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard.The Euro symbol1

Seite 103 - Main Screw List

Chapter 1 17Acer Empowering TechnologyThe Empowering Technology toolbar makes it easy for you to access frequently used functions and manage your new

Seite 104 - Removing the LCD Bezel

18 Chapter 1Acer eNet Management can save network settings for a location to a profile, and automatically switch to the appropriate profile when you m

Seite 105

Chapter 1 19Acer ePower Management Acer ePower Management features a straightforward user interface for configuring your power management options. To

Seite 106

IIICopyrightCopyright © 2007 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, sto

Seite 107 - Removing the LCD Brackets

20 Chapter 1To switch between power plans:1. Select the power plan you wish to switch to from the drop-down list.2. Click "Apply".To edit a

Seite 108 - Removing the Antennas

Chapter 1 21connected to the system. For projectors and external devices that are not auto-detected, launch Acer ePresentation Management to choose an

Seite 109

22 Chapter 1The Acer eDataSecurity Management setup wizard will prompt you for a supervisor password and default encryption password. This password wi

Seite 110 - 100 Chapter 3

Chapter 1 23To use Acer eLock Management, the Empowering Technology password must be set first. Once set, you can apply locks to any of the devices ty

Seite 111 - Troubleshooting

24 Chapter 1For more information, please refer to "Acer eRecovery Management" on page 61 in the AcerSystem User's Guide.NOTE: If your c

Seite 112 - System Check Procedures

Chapter 1 25K Lets you set an asset tag for your system.Windows Mobility CenterThe Windows Mobility Center collects key mobile-related system settings

Seite 113 - Power System Check

26 Chapter 1Using the System UtilitiesNTI ShadowNTI Shadow allows users to schedule continuous backup jobs that copy the contents of one or more folde

Seite 114 - Check the Power Adapter

Chapter 1 27Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To ac

Seite 115 - Touchpad Check

28 Chapter 1Launch ManagerLaunch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access the Launch Manager

Seite 116

Chapter 1 29Hardware Specifications and ConfigurationsThrottling 50%: On= 99 C; OFF=93 COS shut down at 105 C; H/W shot down at 110 .CProcessorItem Sp

Seite 117 - Index of Error Messages

IVConventionsThe following conventions are used in this manual:SCREEN MESSAGES Denotes actual messages that appear on screen.NOTE Gives bits and piece

Seite 118

30 Chapter 1 Item SpecificationCache controller Built-in CPUCache size 1MB to 4MB (See CPU type)System MemoryItem SpecificationMemory controller Bu

Seite 119

Chapter 1 31 NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. On

Seite 120 - Phoenix BIOS Beep Codes

32 Chapter 1Connector type USBWireless Module 802.11b/gItem SpecificationChipset Intel® Wireless WiFi Link 4965AGN (dual-band quad-mode 802.11a/b/g/Dr

Seite 121

Chapter 1 33Combo Drive moduleItem SpecificationVendor & model name SONY COMBO 12.7mm Tray 24X CRX880APerformance Specification With CD Diskette W

Seite 122

34 Chapter 1Applicable disc format Applicable disc formatCD: CD-DA, CD-ROM, CD-ROM XA, PhotoCD (multi-session), Video CD, Cd-Extra (CD+), CD-textDVD:

Seite 123

Chapter 1 35 Video InterfaceItem SpecificationChipset ATI M66/M74/M76 MXMPackage Daughter BoardInterface PCIE Supports ZV (Zoomed Video) port YesVide

Seite 124 - Code Beeps

36 Chapter 1 Audio Codec Realtek ALC883KeyboardItem SpecificationKeyboard controller NS PC97541VTotal number of keypads 88-/89-keyWindows logo key Yes

Seite 125

Chapter 1 37Typical White Luminance (cd/m2)also called Brightness200 200Luminance Uniformity 1.25 max. 1.4Contrast Ratio 400 typical 400Response Time

Seite 126

38 Chapter 1Soft Off (G2/S5) OS initiated shutdown. All devices in the system are turned off completely.Working (G0/S0) Individual devices such as the

Seite 127

Chapter 2 39BIOS Setup UtilityThe BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Output System).Y

Seite 128

VPrefaceBefore using this information and the product it supports, please read the following general information.1. This Service Guide provides you wi

Seite 129 - Intermittent Problems

40 Chapter 2Navigating the BIOS UtilityThere are six menu options: Information, Main, Advanced, Security, Boot, and Exit.Follow these instructions:K T

Seite 130 - Undetermined Problems

Chapter 2 41InformationThe Information screen displays a summary of your computer hardware information.NOTE: The system information is subject to diff

Seite 131 - Chapter 5

42 Chapter 2MainThe Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery.NOTE: The scree

Seite 132 - Bottom View

Chapter 2 43The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.NOTE: The s

Seite 133

44 Chapter 2AdvancedThe table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.Par

Seite 134

Chapter 2 45SecurityThe Security screen contains parameters that help safeguard and protect your computer from unauthorized use.NOTE: Please refer to

Seite 135 - Chapter 6

46 Chapter 2The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.NOTE: When

Seite 136 - Exploded Diagram

Chapter 2 47Removing a PasswordFollow these steps:1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The

Seite 137

48 Chapter 2If the current password entered does not match the actual current password, the screen will show you the Setup Warning.If the new password

Seite 138

Chapter 2 49BootThis menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette dri

Seite 139

VISG_Columbia.book Page VI Thursday, April 19, 2007 10:49 AM

Seite 140

50 Chapter 2ExitThe Exit screen contains parameters that help safeguard and protect your computer from unauthorized use.The table below describes the

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Chapter 2 51BIOS Flash UtilityThe BIOS flash memory update is required for the following conditions:K New versions of system programsK New features or

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52 Chapter 2Remove HDD/BIOS UtilityThis section provide you with removing HDD/BIOS method:Remove HDD Password:K If you key in wrong HDD password for t

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Chapter 2 53Remove BIOS Password:K If you key in wrong Supervisor Password for three time, “System Disabled” would display on the screen. See the imag

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54 Chapter 2K If you need to solve BIOS password locked problem, you can run BIOS_PW.EXE1.Key in “bios_pw 14452 0”2. Choose one upper-case stringK Reb

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Chapter 2 55SG_Columbia.book Page 55 Thursday, April 19, 2007 10:49 AM

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56 Chapter 2SG_Columbia.book Page 56 Thursday, April 19, 2007 10:49 AM

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Chapter 3 57This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting.Disassembly

Seite 148 - Appendix A

58 Chapter 3General InformationPre-disassembly InstructionsBefore proceeding with the disassembly procedure, make sure that you do the following:1. Tu

Seite 149 - 139 Appendix A

Chapter 3 59External Module Disassembly ProcessExternal Modules Disassembly FlowchartThe flowchart below gives you a graphic representation on the ent

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VIITable of ContentsSystem Specifications 1Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Seite 151 - 141 Appendix A

60 Chapter 3Removing the Battery Pack1. Turn base unit over. 2. Slide the battery lock/unlock latch to the unlock position (1). 3. Slide and hold the

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Chapter 3 612. Pull it out from the slot (2). Removing the PC and ExpressCard dummy cards1. Press the eject button to pop out the button.2. Press it a

Seite 153 - 143 Appendix A

62 Chapter 33. Push the ExpressCard dummy card all the way in to eject it. 4. Pull it out from the slot.Removing the Lower Cover1. See “Removing the B

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Chapter 3 635. Use a plastic screw driver to carefully pry open the lower cover. 6. Remove the lower cover from the lower case. Removing the DIMM 1. S

Seite 155 - 145 Appendix A

64 Chapter 36. Remove the DIMM module. Removing the WLAN Board Modules1. See “Removing the Battery Pack” on page 60.2. See “Removing the SD dummy card

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Chapter 3 657. Move the antenna away from the WLAN board and remove the two screws (F) on the WLAN board to release the WLAN board. 8. Detach the WL

Seite 157 - 147 Appendix A

66 Chapter 36. Disconnect the hard disk module from the connector by pulling on the mylar tab on the hard disk module.7. Remove the hard disk module.

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Chapter 3 672. Turn the base unit over, then remove the one screw (A) on the bottom side of the unit. 3. Carefully use a plastic screw driver (1) to e

Seite 159 - 149 Appendix A

68 Chapter 35. Remove the one screw (C) securing the locker bracket and remove the locker bracket from the optical disk drive module. Step Size (Quan

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Chapter 3 69Main Unit Disassembly ProcessMain Unit Disassembly FlowchartScrew ListScrew Part No.A M2.5 x L6 86.00E33.736C M2 x L4 86.9A552.4R0D M2.5 x

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VIIITable of ContentsExternal Modules Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59Removing the Battery Pack .

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70 Chapter 3Removing the Modem Board 1. See “Removing the Battery Pack” on page 60.2. See “Removing the Lower Cover” on page 62.3. See “Removing the D

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Chapter 3 713. Disconnect the heatsink fan connector from FAN1 on the main board. 4. Remove the two screws (C) securing the heatsink fan module. 5.

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72 Chapter 33. Remove the nine screws (C) securing the CPU and VGA heatsink module in place. NOTE: There are only five (5) screws for the UMA module.

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Chapter 3 73Removing the CPU 1. See “Removing the Battery Pack” on page 60..2. See “Removing the Lower Cover” on page 62..3. See “Removing the Heatsin

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74 Chapter 35. Remove the two screws (D) securing the VGA board. 6. Carefully remove the VGA board from the main board. Removing the Middle Cover and

Seite 167 - 157 Appendix A

Chapter 3 754. Detach the cover and turn it over on the keyboard. 5. Disconnect the Power board cable from the main board and disconnect the Power boa

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76 Chapter 36. Remove the Middle Cover together with the Power board. 7. Remove the one screw (F) securing the Power board to the middle cover, and re

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Chapter 3 773. Remove the two screws (F) securing the keyboard to the upper case. 4. Carefully pry the keyboard out of the latch and slide it out; th

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78 Chapter 35. Disconnect the keyboard cable from the main board to remove the keyboard. Removing the LCD Module1. See “Removing the Battery Pack” o

Seite 171 - 161 Appendix A

Chapter 3 796. Remove the acetic tape and disconnect the LCD coaxial cable from the LCD1 connector on the main board and release it from the latch.

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IXTable of ContentsFRU (Field Replaceable Unit) List 125TravelMate 5720/5320 and Extensa 5620/5220 Exploded Diagram . . . . . . . . . . . .126Model

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80 Chapter 38. Release the wireless LAN antenna cables from the hole and latches as shown. 9. Remove the two screws (A) from the base of the unit. 10.

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Chapter 3 81Separating the Upper Case from the Lower Case1. See “Removing the Battery Pack” on page 60.2. See “Removing the SD dummy card” on page 60.

Seite 175 - Test Compatible Components

82 Chapter 319. Disconnect the Launch board cable from the SWITCHCN1 from the main board. 20. Disconnect the fingerprint cable (select model only) fr

Seite 176 - Vista Environment Test

Chapter 3 8321. Disconnect the touchpad cable from the TOUCHPAD1 on the main board. 22. Remove the fourteen screws (A) on the bottom panel. 23. Gently

Seite 177 - Appendix B 167

84 Chapter 3Removing the Launch Board1. See “Removing the Battery Pack” on page 60.2. See “Removing the SD dummy card” on page 60.3. See “Removing the

Seite 178 - 168 Appendix B

Chapter 3 8519. Remove the one screw (F) holding the launch board and remove the launch board from the upper cover. Removing theTouch Pad Board Modu

Seite 179 - Online Support Information

86 Chapter 318. Remove the fingerprint cable from the fingerprint board. 19. Remove the touch pad cable from the touch pad board. SG_Columbia.book P

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Chapter 3 8720. Remove the two screws (F) on the touch pad bracket and remove the touch pad bracket from the upper case. 21. Remove the two screws (F

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88 Chapter 323. Carefully pry loose and remove the touch pad board. WARNING:The touchpad board is glued to the upper case, only remove the touchpad bo

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Chapter 3 8919. Disconnect the speaker cable from the SPKR1 on the main board. 20. Remove the two screws (C) holding the main board. 21. Carefully det

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