Acer Altos G510 series Technical Information

Acer Altos G510Service Guide PART NO.: VD.G51V7.001

2 Chapter 1T One 9-pin video portT One RJ-45 network portT Two USB portT Power SupplyT 450W Single PFC Power Supply ( basic SKU)T 450W 1+1 Redundant P

Appendix B 94SCSI Hard Drive (80 pin)146GB, U320, 10K RPMSeagate Cheetah 146LP ST3146807LC f/w 0003IBM Daytona146Z10 IC35L146UCDY10, f/w S23C73GB, U32

95 Appendix BOpenServer 5.0.6 Environment TestItems SpecificationsCPUXeon 2.8GHz/ 533FSB/512KBPrestonia, C1 stepping, FC-mPGAS2P/INT-m PGA, Xeon 2.66G

Appendix B 96SCSI Hard Drive (80 pin)146GB, U320, 10K RPMSeagate Cheetah 146LP ST3146807LC f/w 0003IBM Daytona146Z10 IC35L146UCDY10, f/w S23C73GB, U32

97 Appendix BWindows NT4.0 Environment TestItems SpecificationsCPUXeon 2.8GHz/ 533FSB/512KBPrestonia, C1 stepping, FC-mPGAS2P/INT-m PGA, Xeon 2.66GHz/

Appendix B 98SCSI Hard Drive (80 pin)146GB, U320, 10K RPMSeagate Cheetah 146LP ST3146807LC f/w 0003IBM Daytona146Z10 IC35L146UCDY10, f/w S23C73GB, U32

Appendix C 106This section describes online technical support services available to help you repair your Acer Systems.If you are a distributor, dealer

107 Appendix C

Chapter 1 3System Block Diagram

4 Chapter 1System Board Layout

Chapter 1 5Item DescriptionBT1 BatteryBZ1 BuzzerCN1 +12V Power ConnectorCN2 ATX Power ConnectorCN3 USB PortsCN4 VGA / Monitor PortCOM1 Serial PortCPU

6 Chapter 1U4 ServerWorks CMIC - SL chipset ( north bridge )U12 System clockU18 BCM5702 Gigabit LAN chipsetU19 LSI 53C1020 SCSI ChipsetU27 ServerWorks

Chapter 1 7 Front BezelNo. Description1 Power indicator2 Hard disk activity indicator 3 System fault indicator 4 Hard disk fault indicator ( for Altos

8 Chapter 1Front PanelAltos G510 Basic model Altos G510 model

Chapter 1 9NOTE: Unless otherwise indicated, all front panel features indicated on the table below apply to both the Altos G510 and Altos

10 Chapter 1Rear Panel Altos G510 Basic modelAltos G510 model

Chapter 1 11NOTE: Unless otherwise indicated, all rear panel features indicated on the table below apply to both the Altos G510 and Altos

IIRevision HistoryPlease refer to the table below for the updates made on Acer Altos G510 service guide.Date Chapter Updates

12 Chapter 1Internal Components Altos G510 Basic modelAltos G510 model

Chapter 1 13NOTE: Unless otherwise indicated, all internal components indicated on the table below apply to both the Altos G510 and Altos

14 Chapter 1Hardware Specifications and ConfigurationsPCI Bus SubsystemPCI Addressing MappingThe table below summarizes the assignments of IDSEL pins

Chapter 1 15System Management Bus (SMBus) InterfaceThere are one SMBus (I2C) on G510 system been used for reading SPDs of DIMMs, accesses the CNB20HE_

16 Chapter 1ISA IO/APIC IRQ Default SettingPCI Interrupt Routing in PCI Mode To program the PCI interrupt router is via PCI interrupt routing index an

Chapter 1 17PCI Interrupt Routing in APIC ModeIOAPIC Entry IO APIC Interrupt SourceINTIN0 ISA IO APIC IRQ0/INTRINTIN1 ISA IO APIC IRQ1INTIN2 ISA IO AP

18 Chapter 1State TransitionThe sleeping states supported by G510 are only S1 and S5. Table below shows the wake up events in each state.The way to tr

Chapter 2 20Most system are already configured by the manufacturer or the dealer. There is no need to run Setup whenstarting the computer unless you g

21 Chapter 2Entering setupPower on the server to start the system POST ( Power On Self Test ) process. During bootup, press Ctrl-Alt-Esc to enter the

Chapter 2 22MainThen Main menu displays basic and important information about the system. These information is necessary for troubleshooting and may b

IIICopyrightCopyright © 2001 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, sto

23 Chapter 2System Date Sets the date following the weekday-month-day-yearformat. Valid values for weekday, month, day, and year are:Weekday: Sun, Mon

Chapter 2 24AdvancedThe advanced menu contains parameter values that define how the system behaves on startup.WARNING:Be cautious in setting parameter

25 Chapter 2Super I/O ConfigurationThe Super I/O Configuration submenu lets you define the parameter settings for the system’s paralleland serial port

Chapter 2 26IDE ConfigurationThe IDE Configuration submenu lets you define the parameter settings related to the hard disk/s.Parameter DescriptionOnbo

27 Chapter 2Primary/Secondary IDE Master/ SlaveThese items let you select the IDE hard disk parameters that the system supports.Parameter Description

Chapter 2 28Floppy ConfigurationThe Floppy Configuration submenu displays the type of floppy drive installed in the server.PIO Mode When set to Auto,

29 Chapter 2PCI/PnP ConfigurationThe PCI/PnP Configuration submenu lets you specify the settings for the PCI devices.Parameter Description OptionFlopp

Chapter 2 30Parameter Description OptionPlug & Play OS When this parameter is set to Yes, BIOS setup initializes only PnP boot devices suchas SCSI

31 Chapter 2Boot Settings ConfigurationThe Boot Settings Configuration submenu lets you specify the preferred settings for system bootup.Parameter Des

Chapter 2 32Event Log ConfigurationThe Event Log Configuration submenu lets you specify the appropriate settings for the system’s event handling funct

IVConventionsThe following conventions are used in this manual:Screen messages Denotes actual messages that appear on screen.NOTE Gives bits and piece

33 Chapter 2Parameter Description OptionASF SpecificationVersionVersion number of ASFEvent Logging Enables or disables the event logging function of t

Chapter 2 34AC Power Lost/RecoveryWhen this parameter is enabled, any instance of AC power lost will be monitored and logged in the event log.Disabled

35 Chapter 2Onboard Devices ConfigurationThe onboard Devices Configuration submenu lets you specify settings that are relatd to the system hardware.Pa

Chapter 2 36PowerThe power menu allows you to configure the system’s power management feature.Parameter Description OptionACPI-aware O/S This paramete

37 Chapter 2BootThe Boot menu allows you to specify the preferred setting during system bootup.Press Enter to enter the submenu screen of the paramete

Chapter 2 38Hard Disk DrivesThe Hard Disk Drives submenu lets you specify the devices that will be considered as the primary and secondary hard drives

39 Chapter 2Removable DevicesThe Removable Devices submenu displays the type of removable devices available in the system.ATAPI CD-ROM DevicesThe ATAP

Chapter 2 40SecurityThe Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords.Parameter De

41 Chapter 2To set a Supervisor/User Password1. Use the up/down keys to highlight a password parameter ( Supervisor Password or User Password )

Chapter 2 42ExitThe Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter. Parameter

VPrefaceBefore using this information and the product it supports, please read the following general information.1. This Service Guide provides you wi

Chapter 3 66This chapter contains step-by-step procedures on how to disassemble the server system for maintenance and troubleshooting.NOTE: The screws

67 Chapter 3Disassembly FlowChart

Chapter 3 44General InformationBefore You BeginBefore proceeding with the disassembly procedure, make sure that you do the following:1. Turn off the p

69 Chapter 3Opening the Housing PanelsCAUTION: Before you proceed, make sure that you have turned off your computer and all peripherals connected to i

Chapter 3 70Removing the Side Panel1. Loosen the three thumb screws located at the end of the left panel closest to the front panel.2. Slide the left

71 Chapter 3Opening the ServerTo remove the air baffleRemove the air baffle to allow easy access to the motherboard and system components.1. Press the

Chapter 3 72To remove the HDD Cage1. Loosen the four thumb screws as shown here to release the HDD cage.2. Slightly pull out the cage from the housing

73 Chapter 3To remove the Backplane Board1. Loosen the one thumb screw to release the hard disk backplane board.2. Pull the hard disk backplane board

Chapter 3 74To remove the Power SupplyGrasp the handle bar to pull the power supply from the chassis.To remove the PDB 1. Loosen the thumb screw as hi

75 Chapter 3To remove the Mainboard1. Unscrew the thumb screw in the rear of the chassis to release the mainboard.2. Then push backward to release and

VI

Chapter 4 52This chapter provides troubleshooting information for the Altos G510:1. AMIBIOS POST Checkpoint Codesa. Uncompressed Initialization Codesb

53 Chapter 4AMIBIOS POST Checkpoint CodesWhen AMIBIOS performs the Power On Self Test, it writes diagnostic codes checkpoint codes to I/O port0080h. I

Chapter 4 54Uncompressed Initialization CodesThe following runtime checkpoint codes are listed in order of execution. These codes are uncompressedin F

55 Chapter 423h Reading the 8042 input port and disabling the MEGAKEY Green PC feature next. Making the BIOS code segment writable and performing any

Chapter 4 5648h Patterns written in base memory. Determining the amount of memory below1MB next.49h The amount of memory below 1MB has been found and

57 Chapter 483h The command byte was written and global data initialization has completed.Checking for a locked key next.84h Locked key checking is ov

Chapter 4 58A5h Memory wait state programming is over. Clearing the screen and enabling parity and the NMI next.A7h NMI and parity enabled. Performing

59 Chapter 4Bus Checkpoint CodesThe system BIOS pases control to different buses at the following checkpoints:Additional Bus Checkpoints While control

Chapter 4 60AMIBIOS Beep CodesExcept for beep code #8, these codes are always fatal.Beep Description1 beep Refresh failure2 beeps Parity error3 beeps

61 Chapter 4

VIITable of ContentsChapter 1 System Introduction 1Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 5 98Jumpers and ConnectorsThe following figure shows the jumper and connector locations on the system board: Jumper and Connector InformationC

99 Chapter 5Connector & LEDUSB1: USB Port Header ( Option )Pin No. Description1. USB Power3. USBP2-5. USBP2+7. GND9. NC2. USB Port4. USBP3-6. USBP

Chapter 5 100BatteryName DescriptionBT1 Battery ( CR-2032 ) coin typeJ13: WOL CONNPin No. Description1. 3V STBY2. GND3. WOL ActiveJ10: AMI Maga RAC CO

101 Chapter 5Power ConnectorCN2: SSI Power ConnectorCN1: +12V Power Connector LED LightJ16: RAC Card Reset CONN ( The same location of JP10 pin 11, 13

Chapter 5 102Front Panel LED Status of LED BoardMLB Jumper SettingPin No. Item DescriptionD1 Power LED Green Light : DC ONGreen Blinking : SuspendOFF

103 Chapter 5CPU Frequency Ratio SettingSystem Bus-to-Core Frequency Ratio Core Frequency1/16 1.60 GHz1/17 1.70 GHz1/18 1.80 GHz1/19 1.90 GHz1/20 2 GH

Chapter 6 68This chapter gives you the FRU ( Field Replaceable Unit ) listing in global configurations of Acer Altos G510.Refer to this chapter whene

69 Chapter 6Exploded DiagramFull SKU.

Chapter 6 70Basic SKU.

71 Chapter 6PictureNo.Part Name Part No.Full SKUBasic SKUBoard1 1 LED Board G700Refer to FULL/BASIC SKU Exploded Diagram No.55.G70V7.0032 Power Distri

VIIITable of ContentsTo remove the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50To remove the PDB . . . . .

Chapter 6 72Intrusion Switch Cable 50.G51V7.003Power Cable 20 PIN 50.G51V7.004Power Cable 24PIN 50.G51V7.005Power Cable 8PIN 50.G51V7.006Signal Cable

73 Chapter 6Cable M/B-RAIDCARD 4PIN/4PIN50.G51V7.014HDD Cable ATA-100 IDE 50.G51V7.010Fan Cable 50.G51V7.011Management Cable 6PIN 50.G51V7.012Power C

Chapter 6 744 3 Inner Bezel 42.G51V7.0025 4 Side Panel - Left W/I Quick Guide60.G51V7.0015 Cable HDD Cage For G510 Basic SKUTC.CAG01.0056 6 Air Duct 4

75 Chapter 69 9 Chassis Foot W/O screw 42.G51V7.00610 10 Top Cover 60.G51V7.00211 11 Side Panel - Right 60.G51V7.00312 12 FDD Tray 60.G70V7.00813 13 A

Chapter 6 76Hot Plug HDD Cage Module.Includes:1. Hot Plug HDD Cage ( P/N: 60.G51V7.006 )2. Plus 6pcs of HDD Tray ( P/N:TZ.CAR02.001 )TC.CAG0

77 Chapter 617 17 System Fan ( Rear ) for G510 HI.G5102.002FDD18 18 3 Mode FDD 1.44MB MITSUMID353M3D-R694005KF.35301.001Heatsink19 19 XEON CPU Heatsin

Chapter 6 7821 450W Standard SPS For G510/G700 Basic SKUPY.45005.002PictureNo.Part Name Part No.Full SKUBasic SKU

Appendix A 86The Altos G510 Model No. Define:1. Trade Mark:2. Brand Name: Acer3. Description: Dual 604-pin sockets4. Model No: G510 5. Product Name:

Appendix B 82Altos G510 compatibility is tested and verified by Acer’s internal testing department. All of its systemfunctions are tested under Window

83 Appendix BMicrosoft Windows 2000 Server Environment TestItems SpecificationsCPUXeon 2.8GHz/ 533FSB/512KBPrestonia, C1 stepping, FC-mPGAS2P/INT-m PG

Chapter 1 1FeaturesSystemT ProcessorDual Intel Xeon processor (PGA604 package) with FSB 400/533MHz.T CacheIntegrated 512K L2 cache per processorT Chip

Appendix B 84ASC/1S1ch U160 SCSI cardU160 53C1000R 1ch, 64/66Mhz PCI-2.2, BIOS 4.19 with 7 conn U160 SCSI cable/terminator, w/o SDMS CD4.8 for Alto

85 Appendix BMicrosoft Windows.NET Environment TestItems SpecificationsCPUXeon 2.8GHz/ 533FSB/512KBPrestonia, C1 stepping, FC-mPGAS2P/INT-m PGA, Xeon

Appendix B 86SCSI Hard Drive (80 pin)146GB, U320, 10K RPMSeagate Cheetah 146LP ST3146807LC f/w 0003IBM Daytona146Z10 IC35L146UCDY10, f/w S23C73GB, U32

87 Appendix BDOS 6.22 Environment Test Items SpecificationsCPUXeon 2.8GHz/ 533FSB/512KBPrestonia, C1 stepping, FC-mPGAS2P/INT-m PGA, Xeon 2.66GHz/533F

Appendix B 88SCSI Hard Drive (80 pin)146GB, U320, 10K RPMSeagate Cheetah 146LP ST3146807LC f/w 0003IBM Daytona146Z10 IC35L146UCDY10, f/w S23C73GB, U32

89 Appendix BLinux 7.3/8.0 Environment TestItems SpecificationsCPUXeon 2.8GHz/ 533FSB/512KBPrestonia, C1 stepping, FC-mPGAS2P/INT-m PGA, Xeon 2.66GHz/

Appendix B 90SCSI Hard Drive (80 pin)146GB, U320, 10K RPMSeagate Cheetah 146LP ST3146807LC f/w 0003IBM Daytona146Z10 IC35L146UCDY10, f/w S23C73GB, U32

91 Appendix BNetware 6.0 Environment TestItems SpecificationsCPUXeon 2.8GHz/ 533FSB/512KBPrestonia, C1 stepping, FC-mPGAS2P/INT-m PGA, Xeon 2.66GHz/53

Appendix B 92SCSI Hard Drive (80 pin)146GB, U320, 10K RPMSeagate Cheetah 146LP ST3146807LC f/w 0003IBM Daytona146Z10 IC35L146UCDY10, f/w S23C73GB, U32

93 Appendix BUnixware 7.1.1 Environment TestItems SpecificationsCPUXeon 2.8GHz/ 533FSB/512KBPrestonia, C1 stepping, FC-mPGAS2P/INT-m PGA, Xeon 2.66GHz