Acer Altos G310 Mk2 series
ContentsBIOS Beep Codes 95BIOS Error Messages 95Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2 99SATA ports 101BIOS Features 101Driv
6 Troubleshooting88• Are the power supply cables properly connected to the server board?• Are there any shorted wires caused by pinched cables or hav
89• Make sure the hub port is configured for the same duplex mode as the network controller.• Make sure the correct networking software is installed.•
6 Troubleshooting90System boots when installing PCI cardSystem Server Management features require full-time "standby" power. This means so
91However, they can also be caused by file corruption or changes to the software configuration. Check the following:• If you are running the software
6 Troubleshooting92• If using SCSI drives, verify that each SCSI ID number is unique on the SCSI bus. See your drive documentation for details on se
93LED informationThe Altos G310 Mk2 server system includes LEDs that can aid in troubleshooting your system. A table of these LEDs with a description
6 Troubleshooting94CPU 1 & 2 faultIdentify processor failure1” behind processor socketAmber On = Fault5v standbyIdentify 5v standby power on stat
95BIOS POST Beep CodesThe Acer Altos G310 Mk2 reports POST errors in two ways:• By sounding a beep code• By displaying an error message on the monitor
6 Troubleshooting96A: Drive ErrorB: Drive ErrorNo response from the floppy disk drive.CMOS Battery Low The battery may be losing power. Replace the
97Memory Size Decreased Memory size has decreased since the last boot. If no memory was removed, then memory may be bad.Memory Size Increased Memory
Create RAID1 volume 121Assign hot spare disk 122Initialize RAID volume 122Save and exit MegaRAID configuration utility 122
6 Troubleshooting98
Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2
This appendix provides a description of the features and configuration process for the embedded SATA RAID technology of the Altos G310 Mk2 server.
101SATA portsThe Embedded Server RAID Technology can support up to four ports. BIOS Features The BIOS features include• RAID support before the operat
Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2102Driver FeaturesThe driver features include• special interface for configuration in
103• physical drive roaming• independent stripe size configuration per logical drive• ability to create up to eight logical drives per array• auto-con
Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2104Configuring arraysConfigure the physical disk drives in arrays. An array can consi
105Performing a quick configurationThis section provides quick installation steps for users that are familiar with configuration utilities and tools.
Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk21066 Initialize the new logical drive(s).Configuring arrays and logical drivesThis se
107Logical drive parametersFor the logical drive you can change the RAID level and stripe size. The table below contains descriptions of the logical d
Contents
Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2108Configuration menu screen2 Press the spacebar to associate the selected physical d
109Logical drive configuration screen6 Set the RAID level for the logical drive by highlighting RAID and pressing <Enter>.The available RAID lev
Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2110Caution: The New Configuration option erases the existing configuration data when
111Initializing logical drivesYou can initialize the logical drives using individual initialization, which initializes a single logical disk. There ar
Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2112Logical drive submenu2 Select a logical drive, if there is more than one configure
1134 After selecting the physical drive, press <F10> and select Yes at the confirmation prompt.The indicators for the selected drive changes to
Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2114Note that the logical drive should be at a RAID 1 level to start check consistency
115TroubleshootingProblems and suggested solutionsThe following table describes possible problems you might encounter, along with suggested solutions.
Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2116One of the hard drives in a mirrored (RAID 1) array has failed.Replace the failed
Appendix B: Configuring SCSI/SCSI RAID HBA
1 System information
This appendix shows you how to create a RAID 1 volume for the Altos G310 Mk2 with Acer qualified SCSI/SCSI RAID HBA.
119Configuring the SCSI/SCSI RAID HBAThis section briefly shows how to create a RAID 1 (mirror) volume. This feature requires installation/presence of
Appendix B: Configuring SCSI/SCSI RAID HBA120Note: In the Hot Spare field, if you change settings, you will see the following messages. Press the DEL
121MegaRAID configuration utilityTurn on the system power. When prompted, press <Ctrl> + <M> to enter the MegaRAID Configuration Utility.
Appendix B: Configuring SCSI/SCSI RAID HBA122Assign hot spare disk1 Select Add/View Configuration from Configuration menu.2 Press arrow keys to choos
123AAcer Server Manager (ASM) 101,119assigning RAID levels 104BBIOS features 101BIOS POST Checkpoint Codes 25BIOS setup 23, 51, 8
124Ppackage contents 23Post-installation instructions 30Preinstallation instructions 30Preinstallation requirements 23Processor 3Produc
The Acer Altos G310 Mk2 server is an entry level single-processor general purpose system. The system offers a new standard for flexible productivity i
3Product briefingThis section provides basic information concerning the configuration of your Altos G310 Mk2 system.Processor• Support for an Intel Pe
1 System information4Storage • 5.25 inch IDE CD-ROM drive• 3.5 inch Floppy disk drive• Support for three (max) hard disk drives• Three additional 5.2
5Caring featuresPart of Acer's mission, as a company that cares about its end users, is to provide features that make operation, maintenance, and
1 System information6
7Product specification summaryHighlighted below are the system's key features:•Single Intel® Pentium® 4 processor supporting Hyper-Threading tech
Changes may be made periodically to the information in this publication without obligation to notify any person of such revisions or changes. Such ch
1 System information8• Operating Systems supported• Microsoft® Windows® Server 2003•Red Hat® Enterprise Linux 3.0• Novell Netware 6.5
2 System tour
This chapter provides locations of various components and ports, and instructions on how to set up the system. Procedures on how to connect peripheral
11System boardMainboard layoutThe mainboard becomes accessible once you open the system. It should look like the figure shown below Item DescriptionA
2 System tour12L V reg fan connectorM CPU socketNCPU fan connectorOHardware Management controllerPIntel E7221MC GMCHQChannel A DIMM 0 (Blue) SocketRC
13Jumper settings and CMOS clear Function/Mode Jumper setting ConfigurationNormal 1-2 The BIOS uses current configuration information and passwords f
2 System tour14External and internal structureFront bezelNote: One pair of system keys are provided (attached to the rear panel of the system). No. D
155 FDD eject button6 FDD (floppy disk drive)7 FDD activity indicator8 Security keylock9 HDD activity indicator10 System power indicator11 System powe
2 System tour16Front panel No. Description1 CD-ROM drive2 CD-ROM headphone port3 CD-ROM volume control4 CD-ROM activity indicator5 FDD eject button
179 HDD activity indicator10 System power indicator11 System power button12 USB 2.0 ports (two)13 5.25-inch device bays14 CD-ROM stop/eject buttonNo.
iiiNoticesFCC noticeClass A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once
2 System tour18Rear panel No. Icon Description1 Main power supply unit 2PS/2 mouse port3 PS/2 keyboard port4 Parallel/printer port5 Serial port6 VGA
197 USB 2.0 ports (four)8LAN ports9 Side panel tool-less screws (bottom)10 System ventilation/fan exhaust11 Main power supply fan-exhaust12 Side panel
2 System tour20Internal components No. Description1 Power supply unit2 System fan3 Mainboard4PCI slots5 HDD bays6 3.5” device bays7 5.25” device bay
3 Getting Started
This chapter gives information on setting up and starting to use your system
23Setting up the systemPreinstallation requirementsSelecting a siteBefore unpacking and installing the system, select a suitable site for the system f
3 Getting Started24System startupTurning on the systemAfter making sure that you have set up the system properly and connected all the required cable
25Turning off the systemTo turn off the server, on the Windows task bar click on the Start button, point to Shut Down..., select Shut down from the dr
3 Getting Started26
4 Configuring the system
ivNotice: Shielded cablesAll connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.Not
This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system.
29Upgrading the systemCertain components of the server are upgradeable such as the drives, the CPU, the memory, and the expansion cards. However, for
4 Configuring the system30Preinstallation instructions Always observe the following before you install any component:1 Turn off the system and all th
31Opening the serverCaution! Before you proceed, make sure that you have turned off your system and all peripherals connected to it. Read the "Pr
4 Configuring the system32To remove the side panelThe side panel is attached to the server by two (non-removable) thumbscrews.To remove the side pane
33To remove the front panelThe front bezel is attached to the chassis by screwless hinges. To remove the front panel, you must remove the side panel f
4 Configuring the system34Installing and removing storage devicesThe system supports 3.5-inch and 5.25-inch internal storage devices. The system come
354 Transfer the left side tool-less locking rail (looking from the front) from the old drive to the new drive module.5 Insert the new CD-ROM drive in
4 Configuring the system36Installing and replacing the processorThis section includes instructions for removing and installing a CPU.Caution: Process
372 Lift the load plate. Do not touch the socket contacts.3 Remove the protective socket cover from the load plate. Do not discard the protective so
vImportant safety instructionsRead these instructions carefully. Save these instructions for future reference.1 Follow all warnings and instructions
4 Configuring the system385 Hold the processor with your thumb and index fingers oriented as shown below. Make sure fingers align to the socket cuto
39To install the processor fan heat sinkThe Altos G310 Mk2's server board has an integrated processor fan heat sink retention mechanism (RM).Conn
4 Configuring the system40To remove a Processor1 Observe the safety and ESD precautions at the beginning of this section.2 Turn off all peripheral de
41Upgrading the system memoryMemory configurationThis section includes instructions for removing and installing a memory module. The memory modules ar
4 Configuring the system42Warning! Functionality issues may be encountered if mixed memory types are installed on the same server board. DIMM modules
43To remove a DIMMBefore installing a new DIMM in a socket, remove first any previously installed DIMM from that socket.Important: Before removing an
4 Configuring the system44To install a DIMM1 Observe the precautions and pre-installation procedures described in "ESD precautions" on page
45Installing an expansion cardThis section explains how to install an expansion card. The onboard expansion slots support PCI (Peripheral Component I
4 Configuring the system467 Align the card in the empty slot on the mainboard. 8 Insert the bracket with the card into the selected slot (3). Make su
47Installing and removing a hard diskAlthough the Altos G310 Mk2 has four hard disk slots, the system board only supports a maximum of three. To remov
vid If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operati
4 Configuring the system481 Remove the side panel (see page 32).2 Attach the HDD rails to the sides of the drive housing as shown below.3 Insert the
5 BIOS setup
This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.
51BIOS setup BIOS setup is a hardware configuration program built into your system's Basic Input/Output System (BIOS). Since most systems are al
5 BIOS setup52Entering BIOS setupPower on the server to start the system POST (Power On Self Test) process. During bootup, press F2 to enter the BIOS
53• Use the Enter key to display a submenu screen.Note: When a parameter is preceded by a (>), it means that a submenu screen is available. • Pre
5 BIOS setup54Main The Main menu displays basic and important information about the system. This information is necessary for troubleshooting and ma
55AdvancedThe Advanced menu contains parameter values that define how the system behaves on startup.Important! Be cautious in setting parameter values
5 BIOS setup56PCI ConfigurationParameter Description OptionPCI Slot N Configuration Sets a parameter for the PCI buses AutoBIOS SETUP UTILITY Advan
57Boot ConfigurationParameter Description OptionPlug and Play OS Selects OS that supports PnP features NoYesNumlock Selects power-on state for Numloc
Notices iiiFCC notice iiiClass B equipment iiiLaser compliance statement ivImportant safety instructions v1 System information 1Product briefing 3Proc
5 BIOS setup58Peripheral ConfigurationParameter Description OptionSerial port A Indicates the configuration of serial port A EnabledDisabledAutoSeri
59Drive ConfigurationMode Sets the operation mode for the parallel port. When set to output only, allows normal speed one-way operation. When Bi-direc
5 BIOS setup60Parameter Description OptionATA/IDE ConfigurationDisabled: All IDE resources disabled. LEGACY: Up to 2 IDE channels enabled for OS requ
61Floppy ConfigurationParameter Description OptionFloppy disk controllerConfigures the integrated floppy disk controllerEnabledDisabledFloppy A Select
5 BIOS setup62Event Log ConfigurationParameter Description OptionView Event Log Views the contents of the DMI event log.Clear Event Log Discards all
63Video ConfigurationParameter Description OptionPrimary video AdaptorAllows selecting the Primary video adaptor init'd & used by BIOS &
5 BIOS setup64USB ConfigurationParameter Description OptionHigh-Speed USB Disables this function when a USB 2.0 driver is not availableEnabledDisable
65PCI Express ConfigurationParameter Description OptionPCIE x16 Link RetrainSelect to retrain PCIE x16 link GFX CardEnabledDisabledLink Stability Algo
5 BIOS setup66Chipset ConfigurationParameter Description OptionISA Enable Bit Some older expansion devices require this to be enabledEnabledDisabledP
67Fan Control ConfigurationParameter Description OptionCPU Fan ControlSets CPU fan control EnabledDisabledFan Control Sets system fan control EnabledD
ContentsESD precautions 29Preinstallation instructions 30Post-installation instructions 30Opening the server 31Before opening the server 31To remove
5 BIOS setup68Hardware MonitoringBIOS SETUP UTILITY Advanced Hardware Monitoring Note: These measurements are approximated and should not
69Remote Access ConfigurationParameter Description OptionRemote Access Selects remote access type EnabledDisabledBIOS SETUP UTILITY Advanced
5 BIOS setup70SecurityThe Security menu allows you to safeguard and protect the system from unauthorised use by setting up access passwords.Parameter
71PowerThe Power menu allows you to configure the system's power management features.Parameter Description OptionACPI Wake on LAN from S5. Determ
5 BIOS setup72BootThe boot menu allows you to specify the preferred settings during system boot up.Press <Enter> to enter the submenu screen of
73Boot Device PriorityPXE Boot to LAN Disables or enables PXE boot to LAN EnabledDisabledUSB Boot Disables or enables booting to USB boot devices Enab
5 BIOS setup74Hard disk DrivesParameter Description Option1st Device Specifies the boot sequence from the available devices. Select the boot device w
75Removable DevicesParameter Description Option1st Device Specifies the boot sequence from the available devices. Select the boot device with UpArrow
5 BIOS setup76ATAPI CD-ROM DrivesParameter Description Option1st Device Specifies the boot sequence from the available devices. Select the boot devic
77ExitThe Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press <Enter>.Parameter Des
Security 70Power 71Boot 72Boot Device Priority 73Hard disk Drives 74Removable Devices 75ATAPI CD-ROM Drives 76Exit 776 Troubleshooting 79Troubleshooti
5 BIOS setup78
6 Troubleshooting
This chapter gives information about identifying and solving basic problems that may occur during system use.
81TroubleshootingThis chapter helps you identify and solve problems that might occur while you are using the system. For any issue, first ensure you a
6 Troubleshooting82Problems following initial system installationProblems that occur at initial system startup are usually caused by an incorrect ins
83• Are all integrated components from the tested components lists? Check the tested memory, and chassis lists, as well as the supported hardware and
6 Troubleshooting84Verifying proper operation of key system lightsAs POST determines the system configuration, it tests for the presence of each mass
85Power light does not lightCheck the following:• Did you press the power-on button?• Is the system operating normally? If so, the power LED might be
6 Troubleshooting86No characters appear on screenCheck the following:• Is the keyboard functioning? Test it by turning the “Num Lock” function on an
87you hear. This information may be useful for your service representative.5 If you do not receive a beep code and characters do not appear, the vide
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