Acer Altos G5350 SeriesUser’s Guide
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4 BIOS setup90IDE ConfigurationThe IDE Configuration submenu lets you define the parameter settings related to the hard disk/s. Parameter Des
91Secondary IDE MasterSpecifies the current configuration of the IDE device connected to the master port of the secondary IDE channel.Press Enter to a
4 BIOS setup92Primary/Secondary/Third/Fourth IDE Master/SlaveThese items let you select the IDE hard disk parameters that the system supports.
93LBA Mode ControlSelects the hard disk drive translation method. For drivers with more than 504 MB, LBA mode is necessary.EnabledDisabled32-bit I/O
4 BIOS setup94Floppy ConfigurationThe Floppy Configuration submenu displays the type of floppy drive installed in the server. Parameter Descript
95Chipset ConfigurationThe Chipset Configuration submenu lets you set the memory interleave and node interleave settings. Parameter Description O
4 BIOS setup96NMI Asset Enables or disables the PCI bus parity error support.EnabledDisabledParameter Description Option
97I/O Device ConfigurationThe I/O Device Configuration submenu lets you define the parameter settings for the system’s parallel and serial ports.
4 BIOS setup98Serial Port B Indicates the serial port 2 address and IRQ setting. AutoDisabledEnabledParallel Port Indicates the parallel port address
99PCI ConfigurationThe PCI Configuration submenu lets you specify settings that are related to the onboard controllers. Parameter Description Option
1 System tour
4 BIOS setup100USB ConfigurationThe USB Configuration submenu lets you specify settings for USB devices. Parameter Description OptionOnboard USB c
101Server Management ConfigurationThe Server Management Configuration submenu lets you specify the appropriate settings for the system’s event handlin
4 BIOS setup102BMC Firmware VersionVersion of the BMC (Baseboard Management Controller) firmware. SDR Version Version of the SRDR (Spatial Data Repos
103PowerThe Power menu allows you to configure the system’s power management feature. Parameter Description OptionACPI-aware OS Indicates whether th
4 BIOS setup104Power Button ModeWhen set to Instant On/Off, the system automatically turns off when the power button is pressed for less than 4 secon
105BootThe Boot menu allows you to set the drive priority during system bootup. It also displays information about the installed storage devices.Press
4 BIOS setup106Boot Settings ConfigurationThe Boot Settings Configuration submenu lets you specify the preferred settings for system bootup. Paramete
107Boot Device PriorityThe Boot Device Priority submenu lets you specify the boot search sequence during the POST process. BIOS setup will display an
4 BIOS setup1083rd Boot Device Sets the device from which the system will attempt to boot up when the first and second attempts failed. Press Ente
109SecurityThe Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. Parameter Descripti
The Acer Altos G5350 server is a powerful dual-processor system loaded with a host of new and innovative features. The system offers a new standard fo
4 BIOS setup110To set a Supervisor/User password1 Use the up/down keys to highlight a password parameter (Supervisor Password or User Password) then
1112 Enter the current password then press Enter.3Press Enter twice without entering anything in the new and confirm password fields. After doing this
4 BIOS setup112ExitThe Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter. Pa
113Save Changes Saves changes made in the BIOS setup. Parameter Description
4 BIOS setup114
5 Troubleshooting
This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorize
117Resetting the systemBefore going through in-depth troubleshooting, attempt first to perform reset your system using one of the methods below. To do
5 Troubleshooting118Problems following initial system installationProblems that occur at initial system startup are usually caused by an incorrect in
119First steps checklist• AC power available at the wall outlet?• Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis
3Features summaryListed below are the system’s key features:Processor• Dual AMD Opteron™ single or dual core processors • Supports AMD 64-Bit technolo
5 Troubleshooting120Hardware diagnostic testingThis section provides a more detailed approach to identifying a hardware problem and locating its sour
121Confirming loading of the OSOnce the system boots up, the operating system prompt appears on the screen. The prompt varies according to the operati
5 Troubleshooting122• Make sure the FDD and signal cables are properly connected.• Check that relevant switches and jumpers for the FDD are set corre
123CD drive cannot read a CD.Do the following:• Make sure you are using the correct type of CD.• Make sure the CD is properly seated in the drive.• Ma
5 Troubleshooting124Server hangs when the drivers are loaded.• Change the PCI interrrupt settings. External device connected to a USB connector does
125• Remove all add-in cares and see if the system boots. If successful, add the cards back in one at a time with a reboot between each addition.• Mak
5 Troubleshooting126
Appendix A: System management utility
This appendix shows you how to install the ASM software package and gives information about the software program and utilities bundled with your serve
129Your Altos G5350 server supports the following system management utilities:• ASM (Acer Server Management) This utility allows you to spot errors or
1 System tour4•Easy-swap• Hot-plug • Supports up to four SATA hard disk drivesSCSI controller (optional)• Adaptec AIC-7902, two channel Ultra320 SCSI
Appendix A: System management utility130ASMAcer Server Management is a server management tool. It is specially designed to help spot errors or potent
131System setupMake sure that your system meets the requirements listed above before proceeding. You may also want to change your screen resolution t
Appendix A: System management utility132To launch the program, on the Windows taskbar click on the Start button, point to Programs, select Acer Serve
133RAID configurationThe SCSI RAID configuration utility allows you to change the default RAID configuration, such as the system volume of your hard d
Appendix A: System management utility134
Appendix B: Acer Altos G5350rack installation guide
This appendix shows you how to set up the Altos G5350 server in a rack mount configuration.
137Setting up the system rackImportant! Observe the electrostatic discharge (ESD) precautions indicated on page 35 when perfoming the following proced
Appendix B: Acer Altos G5350 rack installation guide138• Elevated operating ambient temperature The maximum operating temperature of the system is 35
139System rack installation The Altos G5350 server system can also be mounted in a rack-model position. A rack mount kit is available for customers w
5• Gigabit LAN port (RJ-45)Operating system and software• Microsoft® Windows® Server 2003, X64 edition• Microsoft® Windows® Server 2003• Microsoft® Wi
Appendix B: Acer Altos G5350 rack installation guide140Vertical mounting hole patternThe four vertical rails of the system rack contain mounting hole
141Screw types usedThe following screws are used in the assembly of the Altos G5350 system and bundled rack-mountable components: Screw type and part
Appendix B: Acer Altos G5350 rack installation guide142Installing the system into the rackCaution! To minimize the chances of injuries, make sure tha
1432 Remove the inner rails from the mounting rails.Note: The rack mount kit contains a bag of screws, two sets of side handles, rack brackets and mo
Appendix B: Acer Altos G5350 rack installation guide1443 Attach the inner rails to the mounting shelf.(1) Align the inner rails to both sides of the
145(2) Secure the server to the mounting shelf using four thumbscrews on the rear of the mounting shelf (2).5 Install the rack brackets to the rack b
Appendix B: Acer Altos G5350 rack installation guide1466 Install the M6 cage nuts (see page 141) into the rail.(1) Insert the lower lip of the cage n
1477 Install the mounting rails to the rack by using four M6 x L10 metal screws (see page 141) for each mounting rail. 8 Extend the middle sliding p
Appendix B: Acer Altos G5350 rack installation guide1489 Install the server shelf assembly into the rack.(1) Carefully align the inner rails attached
149(1) Attach the cable arm to the rear of the system using two M4 x L8 metal screws and nuts (see page 141). (2) Install two cage nuts into the rail
1 System tour6External and internal structureFront bezel No. Component1 Side panel release button2 Security keylock3 Front panel LED indicator4 Beze
Appendix B: Acer Altos G5350 rack installation guide150(4) Insert the power, peripheral and networking cables into their appropriate ports (1). Refer
Appendix C: SCSI RAID configuration
This appendix shows you how to create a RAID volume in your SCSI drives.
153Configuring the SCSI/SCSI RAID HBAThis section shows how to create a RAID 1 (mirror) volume. This feature requires the installation or presence of
Appendix C: SCSI RAID configuration154If you change the settings in the Hot Spare field, the following messages appear:WARNING: Data on drive will be
155Creating a RAID 1 volume 1 After rebooting the server, press Ctrl+M to enter the MegaRAID Configuration screen. The Management menu appears.2Selec
Appendix C: SCSI RAID configuration1565 When initialization is complete, press any key to continue.6 Press Esc to return to the Management menu.7 To
157IndexAAcer Server Management (ASM)system requirementsASM Agent 130ASM Console 130Acer Server Manager (ASM)system setup 131install ASM Agen
158create RAID 1 153rear panel 11SSCSI moduleinstalling 73setting up the system 25preinstallation requirements 25specificationadditiona
7Front panel No. Icon Component Description1 CD-ROM drive Stop/Eject button Press this button to open the CD drive tray.2CD-ROM drive activity indic
1 System tour88 Hard disk activity indicator 2Indicates the status of the system hard drive. 9 System status indicator 3The indicator lights up gree
9Front panel LED indicatorsBelow table lists the LED states on the front panel. LED Color Status DescriptionPower Green On Power onBlinking System in
Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such cha
1 System tour10Hot-plug HDD LED indicators Below table lists the possible disk drive states. LAN Green On Network is established.Blinking • Network
11Rear panel No. Icon Component Description1 Power supply module bay Allows installation of a hot-swap redundant power supply module. The hot-swap re
1 System tour124 USB ports Connects to USB devices.5 Serial port Connects to serial devices.6 Parallel/printer portConnects to parallel devices.7 VGA
13Internal components No. Component1Power supply module (610-watts) 11 Though the system supports two hot-swap power supply modules, the system co
1 System tour14System boardsMainboard layoutThe mainboard becomes accessible once you open the system. It should look like the figure shown below.
15No. Code Description1 CN4 Top: PS/2 mouse portBottom: PS/2 keyboard port2 USB3 USB ports3 COMA1 Serial A port 4 LPT1 Parallel/printer port5 VGA1 VGA
1 System tour1622 F_PANEL1 Front panel LED connectors23 USB1 Front USB connectors 24 IDE2 Secondary IDE connector25 IDE1 Primary IDE connector26 BAT1
1744 JP2 PCI-X 1 and 2 bus speed jumper45 SMBUS1 System Management Bus connector46 WOM1 WOM (Wake On Modem) connectorNo. Code Description
1 System tour18Backplane layoutThe backplane attached to the four-bay hot-plug HDD cage provides a convenient interface between the SCSI or SATA driv
19J3 LED indicator jumperJumper setting:SHORT 1-2 — Link LED onSHORT 2-3 — Link LED dark792D_ID1 792D_ID1 ADDR select jumperClose 1-2 — 5EH (default)C
iiiNoticesFCC noticeClass A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once
1 System tour20SATA backplane layout No. Code Description1 SATA HDD connectors2 SAF-TE heartbeat LED and Manufacturing function jumper3 J1 BPB No. ju
215 4-pin power cable connector6I2C bus interface connector No. Code Description
1 System tour22
2 System setup
This chapter gives you instructions on how to set up your system. Procedures on how to connect peripherals are also explained.
25Setting up the systemPreinstallation requirementsSelecting a siteBefore unpacking and installing the system, select a suitable site for the system f
2 System setup26Connecting peripheralsRefer to the illustration below for specific connection instructions on the peripherals you want to connect to
27Turning on the systemAfter making sure that you have properly set up the system and connected all the required cables, you can now power on the syst
2 System setup28The system starts up and displays a welcome message on the monitor. After that, a series of power-on self-test (POST) messages appea
29Power-on problemsIf the system does not boot after you have applied power, check the following factors that might have caused the boot failure.• The
ivNotice: Shielded cablesAll connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.No
2 System setup30Configuring the system OSThe Altos G5350 comes with Acer EasyBUILDTM that allows you to conveniently install your choice of operating
31Server setup Aside from its tower configuration, the Altos G5350 server system can also be mounted in a rack-model position. A rack mount kit is av
2 System setup32Turning off the systemThere are two ways by which you can turn off the server. These include:To turn off the server, on the Windows t
3 System upgrade
This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system.
35Installation precautionsBefore you install any server component, we recommend that you read the following sections. These sections contain importan
3 System upgrade36Warning! Failure to properly turn off the server before you start installing components may cause serious damage. Do not attempt
37Opening the serverCaution! Before you proceed, make sure that you have turned off your system and all peripherals connected to it. Read the “Prein
3 System upgrade38Opening the bezel doorA security lock secures the bezel door to protect your system unit against unauthorized access. To open the
39Removing the HDD cage bay cover1 Open the bezel door. 2 Detach the HDD cage bay cover from the front bezel. Refer to the illustration below.
vImportant safety instructionsRead these instructions carefully. Save these instructions for future reference.1 Follow all warnings and instructions
3 System upgrade40Configuring the four-bay hot-plug HDD cageThis section explains how to install a four-bay hot-plug HDD cage as well as procedures o
41To install the hot-plug SCSI HDD cage 1 Observe the ESD precautions and pre-installation procedures described on page 35. 2 Remove the HDD cage bay
3 System upgrade42(1) Hold the hot-plug cage with both hands, then slide the cage into the housing with the backplane facing the rear of the chassis.
43(2) SCSI HDD power cable 5 Observe the post-installation instructions described on page 36.Important: When you are detaching the hot-plug cage fro
3 System upgrade44To install the easy-swap SCSI HDD cage The easy-swap SCSI HDD cage is an optional four-bay internal HDD enclosure without a SCSI b
45(2) SCSI HDD power cable 5 Observe the post-installation instructions described on page 36.Important: When you are detaching the easy-swap cage fr
3 System upgrade46To install the hot-plug SATA HDD cage Note: Before installing a hot-plug SATA HDD cage in your system, make sure you install a SAT
47(1) Hold the hot-plug cage with both hands, then slide the cage into the housing. The cage is locked to the chassis with an audible click. 5 Connec
3 System upgrade48(2) Attach the system’s power cable to the SATA power cable connector on the backplane (2).Note: The SATA RAID backplane data cable
49To install the easy-swap SATA HDD cage The easy-swap SATA HDD cage is an optional four-bay internal HDD enclosure without a SATA backplane board.1
vid If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operati
3 System upgrade50(1) Hold the easy-swap cage with both hands, then slide the cage into the housing. The cage is locked to the chassis with an audibl
51Important: When you are detaching the easy-swap cage from the chassis, make sure to first remove all cables attached to the hard disks.6 Change the
3 System upgrade52Removing the four-bay hot-plug HDD cage1 Observe the ESD precautions and pre-installation procedures described on page 35.2 Disconn
53Installing an additional hard disk into the hot-plug HDD cage carrierNote: To purchase a hard disk carrier, contact your local Acer representative
3 System upgrade542 Install a hard disk on the hard disk carrier (1), then secure it with the four screws that came with the hard disk carrier (2). 3
55Replacing the CD-ROM drive1 Observe the ESD precautions and pre-installation procedures described on page 35.2 Disconnect the power and IDE cables f
3 System upgrade564 Install a new 5.25-inch drive into the drive bay (1), then push the lever in the direction that points to the lock icon (2). 5
57Installing 5.25-inch drivesThe two empty 5.25-inch drive bays allow you to install additional drives such as another backup hard drive, CD-ROM drive
3 System upgrade583 Install a tape drive into the drive bay (1), then push the lever in the direction that points to the lock icon (2). 4 Connect t
59Upgrading the CPUThis section includes instructions for installing and removing a CPU and heatsink assembly. To install the heatsink fan assembly a
ContentsNotices iiiFCC notice iiiLaser compliance statement ivImportant safety instructions v1 System tour 1Features summary 3External and internal
3 System upgrade606 Press down the retainer lever to lock the CPU in place (2).7 Apply approximately 0.1ml of the thermal grease compound to the top
6111 Move the handle of the retaining clip back toward the heatsink base (3). 12 Connect the CPU fan cable to the connector on the mainboard. Refer t
3 System upgrade62To remove the heatsink fan assembly and CPUImportant: Before removing a CPU from the mainboard, make sure to create a backup file
63Note: Wipe off the thermal grease from both the heatsink-fan assembly and CPU using an alcohol pad.7 To detach the CPU from its socket, follow the
3 System upgrade64Upgrading the system memoryThis section includes instructions for removing and installing a dual in-line memory module. Altos G5350
65DIMM population guidelinesWarning! For the system to function, DIMM modules must be installed or removed in matched pairs, following the slot sequen
3 System upgrade66Below table lists the suggested sample configurations for the processors:Single ProcessorDual Processor
671 GB 1 GB 1 GB 2 GB 1 GB 1 GB2 GB 2 GB 2 GB 2 GB 2 GB 2 GB512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB1 GB 1 GB 1 GB 2 GB 1 GB 1 GB 1 GB
3 System upgrade68To remove a DIMMBefore you can install a new DIMM in a socket, first remove any previously installed DIMM from that socket. Importa
69To install a DIMM Warning! DIMM of the same type, size and manufacturer must be installed into the same colored DIMM slots. 1 Observe the ESD precau
viiiReplacing the CD-ROM drive 55Installing 5.25-inch drives 57Upgrading the CPU 59To install the heatsink fan assembly and CPU 59To remove the heatsi
3 System upgrade70To reconfigure the system memoryThe system automatically detects the amount of memory installed. Run the BIOS setup to view the ne
71Installing an expansion cardThis section explains how to install an expansion card. The onboard expansion slots supports PCI (Peripheral Component
3 System upgrade728 Press the PCI slot lock lever on the rear panel of the server (4). 9 Observe the post-installation instructions described on page
73Installing a SCSI moduleThis section explains how to install a SCSI module. The onboard SCSI module connector supports SCSI modules. To install a S
3 System upgrade745 Secure the card to the mainboard with three screws you removed earlier (3). 6 Observe the post-installation instructions descri
75Installing a power supply module To install the hot-swap power supply moduleThe Altos G5350 power subsystem consists of two hot-swap power supply mo
3 System upgrade761 Remove the screw securing the cover of the empty power supply module bay, then detach the cover. 2 Hold the handle on front of th
773 Press the module handle to secure the power supply module to its bay.4 Verify that the power indicators on both the main power supply and on the n
3 System upgrade78
4 BIOS setup
ixConfirming loading of the OS 121Specific problems and corrective actions 121Appendix A: System management utility 127ASM 130System requirements 130S
This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.
81BIOS setup BIOS setup is a hardware configuration program built into your system's Basic Input/Output System (BIOS). Since most systems are al
4 BIOS setup82Entering BIOS setupPower on the server to start the system POST process. During bootup, press F2 to enter the BIOS setup screen. Note
83• Use the Enter key to display a submenu screen.Note: When a parameter is preceeded by a >, it means that a submenu screen is available. •Press
4 BIOS setup84MainThe Main menu displays basic and important information about the system. These information are necessary for troubleshooting and m
85Processor Speed The processor speed is the speed at which a microprocessor executes instructions. Clock speeds are expressed in megahertz (MHz), wi
4 BIOS setup86AdvancedThe Advanced menu contains parameter values that define how the system behaves on startup.Warning! Be cautious in setting param
87CPU ConfigurationThe CPU Configuration submenu displays CPU settings such as type, actual speed, cache size and other CPU related settings. Para
4 BIOS setup88CPU ID ID number of the CPU. Level 1 Cache Total amount of first-level cache mem-ory or the internal fast-accessed memory size (i.e., t
89Memory ConfigurationThe Memory Configuration submenu displays the type and size of DRAM installed in DIMM slots 1, 2, 3, 4, 5, 6, 7, and 8. The Not
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