Acer 3Y, On-site, 4h, 24x7, ARxxx Betriebsanweisung PDF herunterladen (Seite 29)

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Except for the limited warranties set forth herein and subject to the applicable local law, Acer disclaims all other

warranties, expressed or implied, including but not limited to implied warranties of merchantability or fitness

for a particular purpose. In no event shall Acer, subject to the applicable local law, be liable for any incidental,

special or consequential damages, including but not limited to loss of business, profits, data or use, whether in

an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance

of the Product or any Acer-supplied software that accompanies the Product, even if Acer has been advised of

the possibility of such damages. You agree that repair, and (upon availability) replacement, as applicable, under

the warranty services described herein is your sole and exclusive remedy with respect to any breach of the Acer

Limited Warranty set forth herein.

Repair time frames specified by the warranty are not guaranteed in any way, and indicate time to respond

by Acer or its Authorized Service Provider. If a Specific repair time is required a special warranty extension, if

available, must be purchased by the client.

C. Obtaining Warranty Service

Subject to the provisions, exclusions and limitations set forth above, you are entitled to On-site, Carry-In

or Fetch-Repair & Return warranty service with respect to your Product as determined in the Warranty Card

accompanying your Product. The exercise of such rights is subject to the following terms and conditions:

1. Repair service is available for Product purchased and located within the Territorial Scope of this Limited

Warranty. Claims under this Limited Warranty will be honored only if made within the warranty period

specified on the Warranty Card. On-Site repair service is available only in certain geographical areas. Please

use the contact information on the Warranty Card to verify that your location is covered by On-Site service.

In areas where On-Site service is not available, Acer offers Carry-In service or Fetch-Repair & Return.

2. Consult the Warranty Card for the phone numbers and other contact information, of the Authorized Service

Providers and the Acer Authorized Service Centers in your country.

3. Before contacting Acer, please run the Hardware Diagnostics. This will help us provide you with better quality

support. Please refer to your User’s Guide for instructions.

4. Please call the Acer technical support number on your Warranty Card for the country you are located in. Acer

will attempt to resolve warranty issues over the telephone and may require your assistance in performing

routine diagnostic procedures in connection with this call. Your cooperation will aid in avoiding “no defect

found” service interventions and the resulting charges. If Acer determines in the course of the telephone

diagnostic procedure that the problem described by you can be remedied by replacing an external component

(e.g., keyboard, mouse, speaker, etc.), Acer will ship to you free of charge such replacement component to be

installed by you. If telephone resolution is not possible, Acer will then issue you a Repair Authorization Number

(“CSS Number”) for On-site, Carry-In or Fetch-Repair & Return service to be used as a means of identifying the

Product to be repaired. All warranty repairs will be executed on a best endeavor basis.

5. On-Site repair, if your Product is eligible for such service, as determined by the Warranty Card accompanying

your Product, will take place at your site. For On-Site warranty service, an Acer or Acer-authorized technician

will be dispatched for repair. Acer may require you to use Fetch-Repair & Return or Carry-in service, if the

Acer or Acer-authorized technician in his or her reasonable discretion determines that your site is not

reasonably accessible or safe for the warranty repairs to be carried out.

6. Carry-In service, if your Product is eligible for such service, as determined by the Warranty Card

accompanying your Product, is performed at Acer Authorized Service Centers. If you chose this service

option, the Product will be held for pick - up by you at the Acer Authorized Service Centers after the repair

service is completed.

7. For Fetch-Repair & Return service, if your Product is eligible for such service, as determined by the Warranty

Card accompanying your Product, Acer will collect and return your product located within 80 Km radius of

a main centre, to an Acer Authorized Service Provider as identified by Acer personnel at the time the HDA

Number is issued. If you are opting for Fetch-Repair & Return service, you will be informed by Acer personnel

on when the courier will collect your system. Acer will return the repaired Product at Acer’s cost within a 80

Km radius of a main centre. If you do not use the freight forwarding services made available to by Acer, you

will be liable for any resulting charges. Product located outside of the 80 Km boundary must be carried into

an authorized repair centre.

8. If available, you should use the original shipping and packing materials and include a description of the

symptoms giving rise to your warranty claims. The CSS Number must be placed on the exterior shipping

container. Client must ensure that the unit is packed in protective packaging. It is the responsibility of the

client to insure the product as Acer will not accept any liability for loss or damage during transportation or

while the product is in possession of Acer.

9. You must provide Acer with proof of place and date of purchase. (i.e., you must include a copy of the original

sales receipt shipped with the Product).

D. Charges

If you cause Acer to start the repair of a Product otherwise covered under this Limited Warranty and, Acer

reasonably determines that the Product is not defective and that the problem giving rise to your service call

was the result of your lacking ability to use the Product, the installation of incompatible software by a party

other than Acer, computer viruses, and the like, Acer will charge you a flat fee of ZAR 570 for any Fetch-Repair

& Return or Carry-In service call, and a flat fee of ZAR 800 for any On-Site service call.

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