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13 Frequently Asked Questions
Technical support
305
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, contact us at http://www.acersupport.com/
.
Before requesting support, please experiment a bit to reproduce and isolate the
problem. When you do contact support, please be ready to provide the following
information:
• The name and version of the operating system you are using
• The actual error message or state you are experiencing
• The steps you take to reproduce the problem
• The version of Acer s10 software you are using and available memory
• The product ID of your Acer s10 (the 12-digit number indicated on your
handheld’s rear panel)
Finding version and memory information
1 In Applications Launcher, tap the Menu icon to display the menu bar.
2 Tap App, then select Info.
3 Tap Version to see version numbers, and tap Size to see the amount of free
memory in kilobytes.
NOTE: Thousands of third-party add-on applications have been written for the Palm OS
handhelds. Unfortunately, we are not able to support such a large number of third-party
applications. If you are having a problem with a third-party application, please contact the
developer or publisher or that software
- Acer s10 handheld 1
- COPYRIGHT 2
- About this Manual 3
- Maintaining your Acer s10 6
- Performing a hard reset 7
- First things first 10
- Assigning security options 10
- Contents 11
- 10 Beaming information 249 16
- Index 315 18
- 1 Getting started 19
- Acer s10 tour 20
- Using the backlight 21
- Rear panel 22
- Command interface 25
- Connecting the cradle 26
- Charging your Acer s10 27
- Palm Desktop software 28
- Setting up your Acer s10 32
- Synchronizing data 33
- Tapping versus clicking 34
- Opening applications 35
- Using menus and menu commands 36
- To open an application: 36
- To display a menu bar: 36
- Graffiti command toolbar 37
- Displaying online tips 38
- Entering data 39
- 2 Entering data in your 41
- The Graffiti alphabet 42
- Entering data using Graffiti 43
- To write Graffiti letters: 43
- The Graffiti numbers 44
- Graffiti navigation strokes 47
- Using Graffiti ShortCuts 47
- Predefined Graffiti ShortCuts 48
- To use a ShortCut: 48
- To edit a ShortCut: 48
- Using the onscreen keyboard 49
- Using an external keyboard 50
- Importing data 51
- Beaming data 52
- 3 Managing your 53
- To open an application 54
- Categorizing applications 54
- 3 Managing your applications 56
- Security 59
- Show the 60
- Locking your Acer s10 61
- Displaying private records 62
- 4 Working with your 63
- Address Book 64
- To launch Address Book: 65
- To Do List 66
- Memo Pad 67
- Calculator 68
- To launch Expense: 69
- • Tap the Mail icon 70
- Common applications tasks 71
- Selecting text 72
- Using the Edit menu 72
- Deleting records 73
- Purging records 74
- Categorizing records 74
- To create a new category: 75
- To rename a category: 76
- Finding records 77
- Using the Find option 78
- Using Phone Lookup 78
- To use Phone Lookup: 79
- Sorting records 80
- Making records private 81
- Attaching notes 82
- Choosing fonts 83
- Application-specific tasks 85
- Scheduling untimed events 87
- Rescheduling events 88
- To set an alarm for an event: 91
- Setting alarm options 92
- Changing the Date Book view 93
- Spotting event conflicts 95
- Working in Month view 95
- Working in Agenda view 96
- Date Book menus 97
- Using Date Book 100
- Using Address Book 101
- Duplicating an entry 103
- Editing Address Book entries 103
- Address Book menus 105
- Record menu 106
- Edit menu 107
- Options menu 107
- Using To Do List 109
- Sorting To Do items 112
- To Do List menus 114
- Using Memo Pad 117
- Reviewing memos 118
- Memo Pad menus 119
- Options menus 120
- Using Calculator 121
- Calculator menus 122
- Using Expense 123
- Entering receipt details 124
- Customizing currency symbols 129
- Printing the euro symbol 131
- Expense menus 133
- 5 Working with your 135
- AudioBox 136
- Recorder 138
- To launch eBook Reader: 139
- To launch Backup: 141
- Service Launcher 142
- To launch Service Launcher: 143
- Using Clock 145
- Clock modes 145
- City Clock mode 146
- Local time display 147
- Alarm setting 152
- Big Clock mode 155
- Timer mode 156
- Clock menu 157
- Using AudioBox 159
- to start playing the track 160
- To adjust the volume: 161
- AudioBox playlist 162
- Alarm reminder 163
- AudioBox menu 164
- Using Recorder 167
- To pause Recording: 169
- Audio playback function 173
- To adjust volume: 174
- Recorder menus 175
- Using eBook Reader 179
- To delete an eBook file: 181
- Reading your eBook files 182
- Working in Read Document mode 183
- Working with bookmarks 185
- To create a new bookmark: 186
- To delete a bookmark: 188
- Using the Jump To function 190
- Working with hyperlinks 190
- Attaching a note to an eBook 191
- Working on Note Manager 192
- Bookmark menu 197
- Note menu 197
- Using Backup 199
- Restore function 203
- Viewing backup error log 207
- Backup menu 208
- Using Service Launcher 209
- Personal 211
- 6 Working with your 213
- Voice Converter 214
- Using Voice Converter 215
- Voice Converter toolbar 216
- Voice Converter menus 219
- Help menu 220
- Using eBook Converter 221
- To save a list file: 223
- File menu 228
- View menu 229
- Action menu 230
- 7 Using expansion 235
- 7 Using expansion features 236
- To remove a Memory Stick: 236
- To copy an application: 236
- Card Info 238
- Reviewing card information 239
- Renaming a card 239
- Formatting a card 239
- Card Info menu 240
- 8 Using the Attention 241
- Setting the alarm volume 242
- Setting alarm sound effects 242
- 8 Using the Attention Manager 243
- Insistent alarms 243
- Subtle alarms 244
- 9 Managing your 247
- 9 Managing your desktop email 248
- To open Mail: 249
- Viewing email items 250
- Creating email items 251
- To reply to an email item: 252
- Looking up an address 253
- Adding details to email items 254
- To create a signature: 255
- To edit an unsent email item: 256
- Setting mail preferences 257
- Drafting email 257
- Filing an email item 258
- Deleting email items 259
- To sort the Message List: 261
- Defining filter strings 264
- Mail menus 265
- 10 Beaming information 267
- Beaming a record 268
- Beaming an application 268
- Receiving beamed information 269
- Turning off beaming 269
- 11 Exchanging and updating 271
- To set the HotSync options: 273
- IR HotSync operations 276
- Preparing your computer 279
- Preparing your Acer s10 280
- Using File Link 285
- 12 Setting preferences 287
- Buttons preferences 288
- Connection preferences 290
- Setting modem configurations 291
- Date & Time preferences 293
- Digitizer preferences 294
- Formats preferences 295
- General preferences 296
- Network preferences 297
- To set network preferences: 298
- Customizing service templates 301
- To edit a service template: 302
- To delete a service template: 303
- To specify the IP address: 304
- Creating a login script 305
- Plug-in applications 307
- Network Preferences menus 308
- Service menu 309
- Owner preferences 310
- Phone preferences 311
- ShortCuts preferences 312
- To create a ShortCut: 313
- 13 Frequently Asked 315
- Operating problems 316
- Tapping and writing problems 317
- Application problems 317
- HotSync problems 318
- 13 Frequently Asked Questions 319
- Beaming problems 321
- Recharging problems 322
- Password problems 322
- Technical support 323
- Appendix — Creating 325
- Tem pl ate 326
- Sections 327
- Programming the mapping table 328
- Expense file details 331
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