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Acer
Aspire M3802(G) Service Guide
PRINTED IN TAIWAN
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
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Inhaltsverzeichnis

Seite 1 - Aspire M3802(G) Service Guide

AcerAspire M3802(G) Service Guide

Seite 2 - Revision History

Chapter 1 3• 2 S/PDIF-out header (1*4) for ALC888S-VC sku• 1 front panel audio header (2*5)LAN• MAC Controller: ICH10R• PHY: Intel Boazman 82567V PCI-

Seite 3 - Copyright

94 Chapter 7Step 6:Key the name in "Volume Name" and select "RAID 5" in RAID Level.

Seite 4 - Disclaimer

Chapter 7 95Step 8:At least select two HDD as Menber Hard Drive(s).

Seite 5 - Conventions

96 Chapter 7Step 7:Select two HDDs as "Source Hard Drive". Pic

Seite 6 - FRU Information

Chapter 7 97Step 5:Click "Next" at create a RAID volume window.Step 6:Key the name in "Volume Name" and select "RAID 0"

Seite 7 - Table of Contents

98 Chapter 72-6:Create a“RAID Ready” System into" RAID 1" with two Hard Drives by ‘Create RAID Volume ’.Step 1:Install WIN7 OS with one SATA

Seite 8 - System Tour

4 Chapter 1Block Diagram

Seite 9

Chapter 1 5System ComponentsThis section is a virtual tour of the system’s interior and exterior components.Front Panel No. Component1Acer logo2 XD(

Seite 10

6 Chapter 1Rear Panel No. Component1 Power connector2 PS2 keyboard port3VGA port4 HDMI port5 USB 2.0 ports6 Side Surround7 Surround8Mic-in9 Expansion

Seite 11 - Block Diagram

Chapter 1 7Hardware Specifications and Configurations Processor BIOS IOS Hotkey List Main Board Major ChipsItem SpecificationProcessor Type CPUs which

Seite 12 - System Components

8 Chapter 1 Memory Combinations System Memory Audio InterfaceSlot Memory Total MemorySlot 1 1MB,2GB 1G ~2GBSlot 2 1MB,2GB 1G ~2GBSlot 3 1MB,2GB 1G ~2G

Seite 13 - Rear Panel

Chapter 1 9 SATA Interface USB PortEnvironmental Requirements Power Management• Devices wake up from S3 should be less than.• Devices wake up from S

Seite 14 - Main Board Major Chips

10 Chapter 1Power Management Function(ACPI support function) Device Standby Mode• Independent power management timer for hard disk drive devices(0-1

Seite 15 - Memory Combinations

Chapter 2 11CMOS Setup Utility CMOS setup is a hardware configuration program built into the system ROM, called the complementary metal-oxide semic

Seite 16 - Power Management

12 Chapter 2Entering CMOS setup 1. Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart

Seite 17 - Suspend Mode

iiRevision HistoryPlease refer to the table below for the updates made on this service guide.Date Chapter Updates

Seite 18 - System Utilities

Chapter 2 13Setup Utility MenusThe Setup Main menu includes the following main setup categories. In the descriptive table following each of the menu

Seite 19 - Entering CMOS setup

14 Chapter 2Product InformationThe Product Information menu displays basic information about the system. These entries are for your reference only and

Seite 20 - Setup Utility Menus

Chapter 2 15Standard CMOS Features Parameter Description OptionSystem Date Set the date following the weekday-month-day-year format.System Time Set

Seite 21 - Product Information

16 Chapter 2Advanced BIOS FeatureParameter Description OptionQuick Boot Allows you to decrease the time it takes to boot the computer by shortening or

Seite 22 - Standard CMOS Features

Chapter 2 17Advanced Chipset Features Parameter Description OptionIntel EIST When enabled, this feature allows the OS to reduce power consumption.

Seite 23 - Advanced BIOS Feature

18 Chapter 2Integrated Peripherals Parameter Description OptionOnboard SATA Controller Enables or disables the onboard SATA controller. EnabledDisa

Seite 24 - Advanced Chipset Features

Chapter 2 19Power Management SetupParameter Description OptionACPI Suspend Mode Select an ACPI state. S3 (STR)S1 (POS)Deep power off mode Select the

Seite 25 - Integrated Peripherals

20 Chapter 2PC Health Status Parameter Description OptionSmart FAN Enables or disables the smart system fan control function. EnabledDisabled

Seite 26 - Power Management Setup

Chapter 2 21Frequency/Voltage Control Parameter Description OptionEnable Clock to All DIMM/PCIEnables or disables control the clock to all DIMM/PCI

Seite 27 - PC Health Status

22 Chapter 2BIOS Security Features Setting a supervisor password1. Use the up/down arrow keys to select Change Supervisor Password menu then press E

Seite 28 - Frequency/Voltage Control

iiiCopyrightCopyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, sto

Seite 29 - BIOS Security Features

Chapter 2 23Load Default SettingsThe Load Default Settings menu allows you to load the default settings for all BIOS setup parameters. Setup defaults

Seite 30 - Load Default Settings

24 Chapter 2Save & Exit SetupThe Save & Exit Setup menu allows you to save changes made and close the Setup Utility. Exit Without SavingThe

Seite 31 - Exit Without Saving

Chapter 3 25This chapter contains step-by-step procedures on how to disassemble the desktop computer for maintenance and troubleshooting.Disassembly R

Seite 32 - System Disassembly

26 Chapter 3Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below:1. Turn off the system and all

Seite 33 - Pre-disassembly Procedure

Chapter 3 27Removing the Side Panel1. Remove the two screws located on the rear edge of the side panel. 2. Slide the side panel toward the back of th

Seite 34 - Removing the Side Panel

28 Chapter 3Removing the Heat Sink Fan AssemblyWARNING:The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal

Seite 35

Chapter 3 29Removing the ProcessorIMPORTANT:Before removing a processor from the mainboard, make sure to create a backup file of all important data. W

Seite 36 - Removing the Processor

30 Chapter 3Removing the Mode Card1. Release the Slot cover lock.2. Remove the screw from chassis.3. Gently pull the Modem card to remove it from the

Seite 37 - Removing the Mode Card

Chapter 3 31Removing the TV Card1. Gently pull the TV card to remove it from the mainboard.Removing the VGA Card1. One finger Press the clip and the s

Seite 38 - Removing the VGA Card

32 Chapter 3Removing the Hard Disk Drive1. Disconnect the data and power cables from the rear of the optical drive and the mainboard. 2. Remove the HD

Seite 39 - Removing the Hard Disk Drive

ivDisclaimerThe information in this guide is subject to change without notice.Acer Incorporated makes no representations or warranties, either express

Seite 40 - 3. Remove the HDD module

Chapter 3 333. Remove the HDD modulea. Remove the eight screws secure the HDD module to the HDD bracket. b. Slide the HDD out of the bracket.

Seite 41 - Removing the Front Bezel

34 Chapter 3Removing the Front Bezel1. Disconnect the LED cable.2. Release the Cable Clip. Disconnect the Power-led Cable.3. Release the front bezel f

Seite 42 - Removing the Optical Drive

Chapter 3 35Removing the Optical Drive1. Disconnect the data and power cables from the rear of the optical drive. 2. Remove Four screw from the optica

Seite 43 - Removing the Cables

36 Chapter 3Removing the Cables1. Remove HDD Data and ODD Data cables from slot of M/B.2. Remove USB1/2/3 cable from M/B. 3. Remove Card reader cable

Seite 44 - Removing the System FAN

Chapter 3 37Removing the System FAN1. Remove System FAN cable from M/B.2. Release four screws according to the following picture.3. Take off the syste

Seite 45 - Removing the Power Supply

38 Chapter 3Removing the Power Supply1. Disconnect the 24-pin and 4-pin power supply cables from the mainboard. 2. Remove the four screw that secures

Seite 46 - Removing the Memory Modules

Chapter 3 39Removing the Memory ModulesIMPORTANT:Before removing any DIMM from the memory board, make sure to create a backup file of all important da

Seite 47 - Removing the Mainboard

40 Chapter 3Removing the Mainboard 1. Remove the eight screws that secure the mainboard to the chassis. 2. Lift the board from the chassis.

Seite 48 - System Troubleshooting

Chapter 4 41Please refer to generic troubleshooting guide for troubleshooting information relating to following topics: • Power-On Self-Test (POST) •

Seite 49 - Power-On Self-Test (POST)

42 Chapter 4Power-On Self-Test (POST)Each time you turn on the system, the Power-on Self Test (POST) is initiated. Several items are tested during POS

Seite 50

vConventionsThe following conventions are used in this manual:SCREEN MESSAGESDenotes actual messages that appear on screen.NOTE Gives additional infor

Seite 51 - POST Check Points

Chapter 4 43Bootblock Recovery Code CheckpointsDA Restore CPUID value back into register. Give control to BIOS POST (ExecutePOSTKernel). See POST Cod

Seite 52

44 Chapter 4POST Check Points Checkpoint Description03 Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST, Runtime data a

Seite 53 - ACPI Runtime Checkpoints

Chapter 4 4533 Initializes the silent boot module. Set the window for displaying text information.37 Displaying sign-on message, CPU information, set

Seite 54 - POST Error Messages List

46 Chapter 4DIM Code CheckpointsACPI Runtime CheckpointsAA Uninstall POST INT1Ch vector and INT09h vector. Deinitializes the ADM module.AB Prepare BB

Seite 55 - Storage Device

Chapter 4 47POST Error Messages List If you cannot run the diagnostics program tests but did receive a POST error message, use "POST Error Messa

Seite 56 - Description

48 Chapter 4Storage DeviceB: Drive Error The BIOS attempted to configure the B: drive during POST, but was unable to properly configure the device. Th

Seite 57 - System Configuration

Chapter 4 495th Slave Hard Disk ErrorThe IDE/ATAPI device configured as Slave in the 5th IDE controller could not be properly initialized by the BIOS.

Seite 58

50 Chapter 4Virus RelatedSystem Configuration6th Slave Drive - ATAPI IncompatibleThe IDE/ATAPI device configured as Slave in the 6th IDE controller fa

Seite 59 - Miscellaneous

Chapter 4 51CMOSMicrocode ErrorBIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to INTEL CPUs. The message

Seite 60 - CPU eModule Error Messages

52 Chapter 4MiscellaneousCMOS Settings WrongCMOS settings are invalid. This error can be resolved by using AMIBIOS Setup.CMOS Checksum BadCMOS content

Seite 61 - Error Symptoms List

viService Guide CoverageThis Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's &qu

Seite 62

Chapter 4 53USB eModule Error MessagesSMBIOS eModule Error MessagesCPU eModule Error MessagesMPS Table (Multi-processor) eModule Error MessagesMessage

Seite 63

54 Chapter 4Error Symptoms ListNOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replac

Seite 64

Chapter 4 55Diskette drive does not work. 1.Ensure the diskette drive is not set to None in the Disk Drives of BIOS Setup. 2.Diskette drive power3.Dis

Seite 65

56 Chapter 4CD/DVD-ROM drive LED doesn't come on but works normally.1.CD/DVD-ROM driveCD/DVD-ROM drive LED flashes for more than 30 seconds befor

Seite 66 - Undetermined Problems

Chapter 4 57Video memory test failed.Video adapter failed. 1.Remove all non-factory-installed cards.2.Load default settings (if screen is readable).3.

Seite 67 - Chapter 5

58 Chapter 4Executing software shutdown from Windows98 Start menu does not turn off the system. (Only pressing power switch can turn off the system).1

Seite 68

Chapter 4 59Undetermined ProblemsIf an error message is present, go to "POST Error Messages List" on page 85. If you did not receive any mes

Seite 69 - Setting Jumper

Chapter 5 61M/B PlacementJumper and Connector InformationChapter 5

Seite 70

62 Chapter 5No Label Description No Label Description1 CPU Socket CONN,Socket,IntelPrescottCPU,LGA-775P,10u,G,SMD11 1394A1 Onboard 1394a header2 CPU_F

Seite 71

Chapter 5 63Jumper SettingThe section explains how to set jumper for correct configuration of the mainboard. Setting JumperUse the motherboard jumpers

Seite 72 - Connector pin definition

viiSystem Tour 1Features 1Block Diagram 4System Components 5Front Panel 5Rear Panel 6Hardware Specifications and Configurations 7Power Ma

Seite 73

64 Chapter 5SYS FAN HEADER(3pin & 4 pin colay default:3 pin)1: GND2: +12V3: SENSE4: PWM CONTROL(4 pin Fan)FRONT PANEL HEADER 1: SATALED+ 2: ACP

Seite 74

Chapter 5 65FRONT USB HEADER1: USBVCC_3 2: USBVCC_33: USB5_XN 4: USB7_XN5: USB5_XP 6: USB7_XP7:GND 8: GND9: KEY 10: GNDFRO

Seite 75

66 Chapter 5Connector pin definitionFRONT 1394 HEADER 1: T_PA0+ 2: T_PA0-3: GND 4: GND5: T_PB0+ 6: T_PB0-7: CPWR1 8: CPWR19

Seite 76

Chapter 5 67VGA CONN 1: RED2: GREEN3: BLUE4,11: NC9: HDMIVCC12: VDAC_SDAT13: HSYNC14: VSYNC15: VDAC_SCLK5,6,7,8,10,16,17: GNDUSB+1394 CONN 1: USBVCC_5

Seite 77 - Chapter 6

68 Chapter 5USB+LAN CONN 1:USBVCC_6 12:MDI1_P2:USB10_XN 13:MDI1_N3:USB10_XP 14:MDI2_P4:AUGND2 15:MDI2_N5:USBVCC_6 16:MDI3_P6:USB11_XN

Seite 78 - Aspire M3802 Exploded Diagram

Chapter 5 69SATA CONN 1: GND2: SATA2_TX_P3: SATA2_TX_N4: GND5: SATA2_RX_N6: SATA2_RX_P7: GNDSATA CONN 1: GND2: SATA3_TX_P3: SATA3_TX_N4: GND5: SATA3_R

Seite 79 - Chapter 6 73

70 Chapter 5ATX_POWER CONN 1:VCC3 13:VCC32:VCC3 14:-12V3: GND 15:GND4:VCC 16:ATX_PSON_L5:GND 17:GND6:VCC

Seite 80 - Aspire M3802 FRU List

chapter 6 71This chapter offers the FRU (Field Replaceable Unit) list in global configuration of the Aspire M3802 desktop computer. Refer to this chap

Seite 81 - Chapter 6 75

72 Chapter 6Aspire M3802 Exploded DiagramNOTE: This section will be updated when more information becomes available.

Seite 82 - 76 Chapter 6

Chapter 6 73NO. Description NO. Description1 6IN5-WITH-1394-X1-ASH-1 15 MB-SUPPORT2 CDROM-NEC-4DX 16 M330-SUB-CHASSIS3 ACER-M330-MAIN-CHASSIS 17 POWER

Seite 83 - Chapter 6 77

Chapter 1 1FeaturesBelow is a brief summary of the computer’s many feature:NOTE: The features listed in this section is for your reference only. The e

Seite 84 - 78 Chapter 6

74 Chapter 6Aspire M3802 FRU ListCategory Description Part NumberMAINBOARDMB Kit HimalayanII_D2 Intel G43 ICH10R GMA X4500 384M Intel 82567V Giga LAN

Seite 85 - Chapter 6 79

Chapter 6 75Core 2 Quad Q8200 (2.33G 4M 1333FSB) 95W , M1 KC.82001.QQRCore 2 Duo E8500 (3.16G 6M 1333FSB) , 65W , E0 KC.85001.DEECore 2 Duo E8400 (3.0

Seite 86 - 80 Chapter 6

76 Chapter 61.5TB KH.15K01.002640GB KH.64008.003750GB KH.75008.0051TB KH.01K08.0052TB KH.02K08.001ODDDH-16D5S Win7 KV.0160F.002DH-20N(H/F) Win7 KV.01

Seite 87 - Chapter 6 81

Chapter 6 77MOUSEAcer 0810 Project PS2 Optical mouse MS.11200.013Logitech 0810_USB Optical mouse USB M-UAY-ACR2 MS.11200.014Lite-On PS2 optical mouse

Seite 88 - 82 Chapter 6

78 Chapter 6Keyboard CHICONY KB-0759 PS/2 Standard 105KS Black Norwegian w/o eKeyKB.PS203.304Keyboard CHICONY KB-0759 PS/2 Standard 104KS Black Hebrew

Seite 89 - Intel RAID SOP

Chapter 6 79Keyboard LITE-ON SK-9620 PS/2 Standard 107KS Black Brazilian Portuguese w/o eKeyKB.PS20B.078Keyboard LITE-ON SK-9620 PS/2 Standard 109KS B

Seite 90 - 84 Chapter 7

80 Chapter 6Keyboard CHICONY KU-0760 USB Standard 104KS Black Traditional Chinese w/o eKeyKB.USB03.193Keyboard CHICONY KU-0760 USB Standard 104KS Blac

Seite 91

Chapter 6 81Keyboard CHICONY KU-0760 USB Standard 105KS Black Danish w/o eKey KB.USB03.220Keyboard CHICONY KU-0760 USB Standard 104KS Black Czech w/o

Seite 92

82 Chapter 6Keyboard LITE-ON SK-9625 USB Standard 105KS Black Icelandic w/o eKey KB.USB0B.177Keyboard LITE-ON SK-9625 USB Standard 105KS Black Norwegi

Seite 93

chapter 7 83INTEL® MATRIX STORAGE TECHNOLOGY CHECK(DOS)1.Intel(R) Matrix Storage Manager option ROM1-1: Create SATA RAID 0Step 1:Shut down the EUT, un

Seite 94 - 88 Chapter 7

2 Chapter 1• Capacity support:• 1GB / 2GB DDRII 667/800 Un-buffered Non-ECC DIMM support• 1GB to 8GB Max memory support• Design Criteria:• Should mee

Seite 95

84 Chapter 7Step 6:Create RAID 0 Mode,enter the RAID name,such as "MyRaid0",default is"Volume0".

Seite 96

Chapter 7 85Step 8:You can select the "Strip Size" and define RAID capacity in "Capactity".

Seite 97 - Chapter 7 91

86 Chapter 71-2: Create SATA RAID 1Step 1:Shut down the EUT, unplug the power cable,connect two SATA HDDS to EUT , check the EUT all devices are conne

Seite 98

Chapter 7 87Step 7:Select "RAID5(Parity)" at "RAID Level".

Seite 99

88 Chapter 7Step 8:Select two HDDs in "Disk" by space key. Picture8St

Seite 100 - 94 Chapter 7

Chapter 7 89Intel RAID SOP (Windows for WIN7)2.Intel(R) Matrix Storage Console2-1:Create a“RAID Ready” System into" RAID 0" with two Hard Dr

Seite 101

90 Chapter 7Step 5:Click "Next" at create a RAID volume window.

Seite 102

Chapter 7 91 Picture6Step 8:Select Menber Hard Drive(s).

Seite 103

92 Chapter 7Step 9:Specify Volume Size then press "next". Pi

Seite 104

Chapter 7 93 Step 6:Key the name in "Volume Name" and select "RAID 1" in RAID Level.

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