Altos R700 User’s guideAR700SB-e.book Page i Monday, September 30, 2002 9:09 AM
ContentsxIndex 119AR700SB-e.book Page x Monday, September 30, 2002 9:09 AM
5 Solving Problems90• Is the onboard IDE controller enabled?Problems with Application SoftwareIf you have problems with application software, do the
91Problems with NetworkThe server hangs when the drivers are loaded:• Change the PCI BIOS interrupt settings.Diagnostics pass, but the connection fail
5 Solving Problems92persists, try a different cable.• Make sure the hub port is configured for the same duplex mode as the network controller.• Check
6 Technical ReferenceAR700SB-e.book Page 93 Monday, September 30, 2002 9:09 AM
6 Technical Reference94Server Board Jumpers Label Jumper Name What it does at system resetA RJ-45 Serial Port ConfigConfigures either a DSR or a DCD
95D RCVRY BOOT If these pins are jumpered, the system will attempt BIOS recovery. These pins should not be jumpered for normal operation.E BMC Boot Bl
6 Technical Reference96Diagnostic LEDsTo help diagnose POST failures, a set of four bi-color diagnostic LEDs is located on the back edge of the baseb
9708h G Off Off Off Verify CMOS Checksum.07h Off G G G Read Microcode updates from BIOS ROM.07h Off G G G Initializing the processors. Set up proces
6 Technical Reference9811h Off Off Off A Detect Configuration Mode, such as CMOS clear.13h Off Off G A Chipset Initialization before CMOS initializat
9912h Off Off G R Load defaults in CMOS RAM if bad checksum or CMOS clear jumper is detected.12h Off Off G R Initializing APP CMOS RAM for appliance s
1 DescriptionAR700SB-e.book Page 1 Monday, September 30, 2002 9:09 AM
6 Technical Reference1002Dh G G R G Initialize AMI display manager Module. Initialize support code for headless system if no video controller is dete
1014Bh G R G G Memory Test: The amount of memory above 8 MB has been found and verified. Checking for a soft reset and clearing the memory below 8 MB
6 Technical Reference10281h R Off Off G Keyboard Interface Test: A keyboard reset error or stuck key was found. Issuing the keyboard controller inter
1038Dh A G Off G OEM Patch 9.8Dh A G Off G Set Printer RS-232 Timeout.8Dh A G Off G Init FDD Devices: Resetting the hard disk controller next.95h R G
6 Technical Reference1048Ch A G Off Off Adjust Setup: Programming the Setup options next.A5h R G R G Set Display Mode.A7h R G A G OEM Patch 12.A7h R
105POST Error Codes and MessagesThe following table defines POST error codes and their associated messages. The BIOS prompts the user to press a key i
6 Technical Reference106Extended POST Error Messages and Codes: 114 Hard disk 1 Error Yes115 Hard disk 2 Error Yes116 Hard disk 3 Error Yes117 CD-ROM
1078110 Processor 1 Internal error (IERR) No8111 Processor 2 Internal error (IERR) No8120 Processor 1 Thermal Trip error No8121 Processor 2 Thermal Tr
6 Technical Reference1088193 CPUID, Processor Stepping are different Yes8194 CPUID, Processor Family are different Yes8195 Front Side Bus Speed misma
109BIOS Recovery Beep CodesIn the case of a Bootblock update, where video is not available for text messages to be displayed, speaker beeps are necess
1 Description2Server Board FeaturesTable 1 Server Board Features Feature DescriptionProcessors Dual processor slots supporting Intel® Xeon™ processor
6 Technical Reference110Bootblock Error Beep CodesBootblock Error Beep Codes: Beeps Error message Description1 Refresh timer failure The memory refre
Appendix A: Equipment Log andPower Consumption WorksheetsAR700SB-e.book Page 111 Monday, September 30, 2002 9:09 AM
Appendix A: Equipment Log and Power Consumption Worksheets112Equipment LogUse the blank equipment log provided here to record information about your
113Hard Disk Drive 5ItemManufacturer Name and Model NameSerial NumberDate InstalledAR700SB-e.book Page 113 Monday, September 30, 2002 9:09 AM
Appendix A: Equipment Log and Power Consumption Worksheets114Current UsageCalculating Power UsageThe total combined power consumption for your config
115Power Usage Worksheet 1DeviceCurrent (maximum) at voltage level:+3.3 V3.3 V Standby+5V5 V Standby+12 V -12 VServer Board6.6 A 0.0 A 2.6 A 1.5 A .5
Appendix A: Equipment Log and Power Consumption Worksheets116Note1: Number of PCI cards depends on system and riser card configuration.Note2: List ad
117Power Usage Worksheet 2 Voltage level and total current(V X A = W)Total Watts for each voltage level(+3.3 V) X (______ A) ________ W(+5 V) X (_____
Appendix A: Equipment Log and Power Consumption Worksheets118AR700SB-e.book Page 118 Monday, September 30, 2002 9:09 AM
119IndexAACPI 17Adaptec SCSISelect Utility 53Alerting 19, 68BBaseboard Management Controller18BatteryReplacing Back up Battery 43BIOS S
3Server Board Connector and Component LocationsThe Altos R700 Server Board comes only in SCSI version. Figure 1 is a view of SCSI versions.Label Descr
120tions 3Server Board Installation 29Server Board Jumpers 94Service Partition 46Service Partition Installation on theServer 36Software
1 Description4D 64-bit PCI riser slot for PCI-X bus B (full height)EDIMM slotsF I/O portsG SCSI channel B connector (SCSI version only)H COM 1 serial
5Back Panel ConnectorsAA USB 2 & 3 headerBB ATA-100 connectors (ATA version only)CC Hard Disk Drive LED headerDD SpeakerLabel DescriptionA USB 0 c
1 Description6C SCSI channel A connector (SCSI server board only)D NIC 2 RJ-45 connectorE Status LEDF Speed LEDG NIC 1 RJ-45 connectorH Status LEDI S
7ProcessorThe Altos R700 server board accommodates one or two Intel Xeon processors with 512k cache in the INT3/FCPGA Socket 604 package. This process
1 Description8MemoryThe system board has six 168-pin DIMM slots each supporting 72-bit ECC registered DDR DIMMs (DDR-200 or DDR-266 compatible). Memo
9PCI Riser SlotsThe server board has two PCI riser slots. Riser slot B provides the following features:• 184 pin, 5 volt keyed, 64-bit expansion slot
Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such cha
1 Description10VideoThe Altos R700 Server Board uses an ATI RAGE XL PCI graphics accelerator with 8 MB of video SDRAM.The embedded SVGA video subsyst
11SCSI ControllerThe SCSI version of the server board includes an embedded Adaptec AIC-7899W controller providing dual Ultra160 Low Voltage Differenti
1 Description12Network ControllerNote: To ensure EMC product regulation compliance, the system must be used with a shielded LAN cable.The server boar
13System CoolingThe chassis includes four 60-mm non-hot-swappable system fans for cooling the processor(s), hard drives, and add-in cards. The system
1 Description14Keyboard and MouseThe keyboard/mouse controller is PS/2-compatible. If specified through the System Setup Utility (SSU), the server ma
15RJ-45 Serial PortThe rear RJ-45 serial port is a fully functional serial port that supports any standard serial device and provides support for seri
1 Description162 Data Terminal Ready DTR 43 Transmitted Data TD 34 Signal Ground SGND 55 Ring Indicator RI 96 Received Data RD 27 DCD or DSR DCD/DSR
17ACPIThe Altos R700 server board supports the Advanced Configuration and Power Interface (ACPI) as defined by the ACPI 2.0 specification. An ACPI awa
1 Description18System ManagementASMe integrates system management features into the hardware and provides additional features through ASMe Server Man
19You can use the FRU/SDR Load Utility (see “FRU/SDR Load Utility Description” on page 75) to initialize or update the FRU and SDR information. Acer s
iiiNoticesFCC noticeClass A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once
1 Description20• Platform event pages -- the BMC dials a paging service and sends a predefined paging string. To use platform event paging (PEP), you
21Acer Advance Server Management (ASMe)Acer Advance Server Management (ASMe) is a system management package that is included on the ASMe CD. ASMe appl
1 Description22SecurityIntrusion Switch MonitoringTo help prevent unauthorized entry or use of the server, Acer Advance Server Management server mana
23• Must enter the user password to exit secure mode.If only the supervisor password is set, you:• Must enter the supervisor password to enter BIOS Se
1 Description24Summary of Software Security FeaturesThe table below lists the software security features and describes what protection each offers. I
25Set a time out period so that keyboard and mouse input are not acceptedAlso, screen can be blanked, and writes to diskette can be inhibitedSpecify a
1 Description26Specify the boot sequenceThe sequence that you specify in setup will determine the boot order. If secure mode is enabled (a user passw
2 Installation ProceduresAR700SB-e.book Page 27 Monday, September 30, 2002 9:09 AM
2 Installation Procedures28Rearrange the StandoffsIf your chassis does not have board mount standoffs placed as shown, you must rearrange them so the
29Install the Server BoardTo ensure proper grounding and support, it is recommended that you install screws in all the required mounting holes for you
ivNotice: Shield cablesAll connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.Noti
2 Installation Procedures30Install the Processor Retention BracketsThere are four brackets, two for each processor socket. For each bracket, do the f
31Installing Processors1 Raise the locking bar on the socket. 2 Aligning the pins of the processor with the socket, insert the processor into the sock
2 Installation Procedures323 Lower the locking bar completely. 4 Follow the instructions packaged with your boxed processor for preparing the heat si
338 8. Press one end of the clip down (2).9 9. Press the other end of the clip down (3). AR700SB-e.book Page 33 Monday, September 30, 2002 9:09 AM
2 Installation Procedures34MemoryOnly DDR-200 or DDR-266 compliant SDRAM is supported by the server board. Install from 256 MB to 12 GB of registered
35Connect CablesBefore connecting cables, consult the documentation supplied with your chassis. Label DescriptionA External SCSI channel A connector (
2 Installation Procedures36Installing a Service Partition on the Server (Optional)The Service Partition provides advanced remote management and confi
371 Insert the Acer Advance Server Management CD into the system’s CD-ROM.2 Click Install Server Management.3 Select the applicable system option.4 Re
2 Installation Procedures38AR700SB-e.book Page 38 Monday, September 30, 2002 9:09 AM
3 UpgradingAR700SB-e.book Page 39 Monday, September 30, 2002 9:09 AM
vImportant safety instructionsRead these instructions carefully. Save these instructions for future reference.1 Follow all warnings and instructions
3 Upgrading40Tools and Supplies Needed• Jumper removal tool or needle nosed pliers• Phillips† (cross head) screwdriver (#1 bit and #2 bit)• Pen or pe
41CautionsThese warnings and cautions apply throughout this chapter. Only a technically qualified person should configure the server board.Cautions:Sy
3 Upgrading42remove or install a jumper; grip the narrow sides of the jumper with the pliers, never the wide sides. Gripping the wide sides can damag
43Replacing the Back up BatteryThe lithium battery on the server board powers the real time clock (RTC) in the absence of AC power. When the battery s
3 Upgrading44AR700SB-e.book Page 44 Monday, September 30, 2002 9:09 AM
4 Configuration Software and Utilities AR700SB-e.book Page 45 Monday, September 30, 2002 9:09 AM
4 Configuration Software and Utilities46Service Partition (Optional)When you are setting up your server system, you can install a service partition
47Configuration UtilitiesSystem Software Update SequenceWhen you update the system software, you should do it in the following order.1 Update firmware
4 Configuration Software and Utilities48Firmware Update UtilityUse to update BMC flash ROM or other firmware.75FRU/SDR Load Utility Use to update th
49Hot KeysUse the numeric pad of the keyboard to enter numbers and symbols. To Do This: Press These KeysSecure your system immediately. <Ctrl+Alt&g
vid If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operati
4 Configuration Software and Utilities50Power-On Self-Test (POST)Each time you turn on the system the BIOS begins execution of the Power-On Self-Tes
51BIOS SetupYou can run BIOS Setup with or without an operating system being present. BIOS Setup stores most of the configuration values in battery-ba
4 Configuration Software and Utilities524 Press <Enter>.5 The boot process continues. When finished, a system prompt displays.AR700SB-e.book
53Running the Adaptec SCSISelect UtilityEach host adapter includes an onboard SCSISelect configuration utility that allows you to configure/view the s
4 Configuration Software and Utilities54Configuring the Adaptec AIC-7899 SCSI AdapterThe Adaptec AIC-7899 SCSI adapter has two busses. Select the bu
55When you are finished, press Esc> and make your selection from the following menu: Feature Option CommentExit Utility? YesNoWhen you finish confi
4 Configuration Software and Utilities56Direct Platform Control (DPC) ConsoleDirect Platform Control (DPC) Console is part of Acer Advance Server Ma
57• DPC over LAN mode. Access the DPC console features using the DPC console window menus and/or toolbar. Active when a connection is established thro
4 Configuration Software and Utilities58Using the System Setup UtilityThe System Setup Utility (SSU) is located on the System Resource CD-ROM shippe
59Alternatively, if you have a workstation with the Microsoft Windows operating system, you can insert the CD into that system and create the diskette
Notices iiiFCC notice iiiImportant safety instructions v1 Description 1Server Board Features 2Server Board Connector and Component Locations 3Back P
4 Configuration Software and Utilities60• Keyboard-Use the tab and arrow keys to highlight buttons and press the spacebar or Enter to execute. You c
61Setting Boot Device PriorityTo change the boot priority of a device:1 From the SSU Main window, choose Boot Devices.2 In the Multiboot Options Add-i
4 Configuration Software and Utilities621 From the SSU Main window, choose Security.2 Click the User Password button.3 If you are changing passwords
631 From the SSU Main window, choose SEL Manager.When you start the SEL Manager, it automatically loads the current list of events from nonvolatile me
4 Configuration Software and Utilities64• Save As: Saves the currently loaded FRU data to a file.• Properties: Displays the number of FRU devices in
65Updating the BIOSTo update the BIOS:1 Download the update from the Acer support website.2 From the SSU Main window, choose System Update. (System Up
4 Configuration Software and Utilities66Saving and Restoring the System ConfigurationUsing the SSU, you can save the following configuration informa
67Alerting for Platform EventsYou can set up the server to alert you when various events occur. Alerts can be delivered either as telephone pages or o
4 Configuration Software and Utilities689 In the Blackout Period box, enter the minimum time, in minutes, between successive pages. The valid range
693 In the PEM window, click Configure LAN and fill in the boxes described in the following steps (boxes that aren’t listed here are not required for
ContentsviiiInstalling a Service Partition on the Server (Optional) 36Installing your Operating System 36Installing Acer Advance Server Management 363
4 Configuration Software and Utilities7011 Click Save to save the changes.12 Click Close to return to the BMC LAN Configuration window.13 To send a
71• DHCP: the IP address for the server is automatically assigned by the DHCP (dynamic host control protocol) server on the network. The Host, Gateway
4 Configuration Software and Utilities725 In the System Phone Number box, enter the number for the phone line connected to the modem on the EMP.6 Fr
73Software UpdatesYour system comes with preinstalled system BIOS and BMC firmware.Creating a Bootable DisketteEach update diskette created must be ma
4 Configuration Software and Utilities74Recovering the BIOSIt is unlikely that anything will interrupt the BIOS upgrade; however, an interruption co
75Firmware Update Utility DescriptionThe Firmware Update Utility is a DOS-based program used to update the BMCs firmware code. You need to run the uti
4 Configuration Software and Utilities76• Discovers the product configuration based on instructions in a master configuration file• Displays the FRU
77Command Line Format table: Parsing the Command LineThe FRU/SDR load utility allows only one command line function at a time. A command line function
4 Configuration Software and Utilities78Configuration FileThe configuration file is in ASCII text. The utility executes commands formed by the strin
5 Solving ProblemsAR700SB-e.book Page 79 Monday, September 30, 2002 9:09 AM
ixFRU/SDR Load Utility Description 755 Solving Problems 79Resetting the System 80Initial System Startup 81Checklist 81Running New Application Software
5 Solving Problems80This chapter helps you identify and solve problems that might occur while you are using the system. Resetting the SystemTo do t h
81Initial System StartupProblems that occur at initial system startup are usually caused by incorrect installation or configuration. Hardware failure
5 Solving Problems82hardware and operating system list on the Acer Customer Support website.AR700SB-e.book Page 82 Monday, September 30, 2002 9:09
83Running New Application SoftwareProblems that occur when you run new application software are usually related to the software. Faulty equipment is m
5 Solving Problems84After the System Has Been Running CorrectlyProblems that occur after the system hardware and software have been running correctly
85More Problem Solving ProceduresThis section provides a more detailed approach to identifying a problem and locating its source.Preparing the System
5 Solving Problems86checked, its activity light should turn on briefly. Check for the following:• Does the diskette drive activity light turn on brie
87Specific Problems and Corrective ActionsThis section provides possible solutions for these specific problems:• Power light does not light.• There is
5 Solving Problems88• Are the video monitor switch settings correct?• Is the video monitor signal cable properly installed?• Is the onboard video con
89• Are the fan power connectors properly connected to the server board?• Is the cable from the front panel board connected to the server board?• Are
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