Acer SmartRAID V Bedienungsanleitung PDF herunterladen (Seite 221)

B-5

Troubleshooting

Problem: The SmartRAID V controller I

O BIOS reports the drive as a disk instead

of a drive.

Solution: This typically happens when a drive that is attached to a SmartRAID V

controller has been formatted with a sector size other than 512 bytes . Use

Storage Manager or SMOR to reformat the drive with 512 byte sectors.

This can also occur if the drive is the 9

or higher logical drive attached to

the controller.

NOTE Using SMOR to set Bootable Devices to Disabled as in the

previous problem will result in the same symptoms. If you

require access to disk drives connected to the SmartRAID V

controller during the boot process, change Bootable Devices to

Normal.

Problem: Although the SCSI devices can be accessed by the SmartRAID V

controller, the fault LEDs on the devices in a RAIDstation storage cabinet

do not flash during boot-up and the SmartRAID V controller does not

detect drive swaps or cabinet failures.

Solution: These symptoms indicate that the RAIDstation storage cabinet status

signals are not being properly received by the SmartRAID V controller.

For DEC Fault Bus subsystems: this can be caused by another SCSI

device or non-DPT cabinet connected to the external SCSI cable along

with the RAIDstation cabinet. Other devices will typically ground these

signals.

For SAF-TE or SES: this can result from a failed enclosure monitoring

module in the subsystem cabinet.

Problem: After updating the SmartRAID V controller firmware or BIOS and

rebooting, the adapter does not respond.

Solution: The update may have been unsuccessful. The controller is now in a state

in which it hangs the system during boot. If this happens, the parameters

in the NVRAM can be restored to their default settings using the following

procedure:

1. Turn off power to the system.

2. Place a shorting jumper across pins 1 and 2 of P4 on the controller.

3. Power on the system and wait until the LEDs 3, 5, 7 and 8 on the

controller begin flashing.

4. Turn off power to the system and remove the jumper.

You can now reconfigure the controller using SMOR or Storage Manager.

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Acer SmartRAID V Bedienungsanleitung Seite 221